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What are the different classes of e-bikes?

E-bikes / electric bicycles are categorized into different classes based on their levels of motor assistance and speed capabilities. Understanding these classes helps riders know where and how they can legally ride their e-bikes. Here are the three main classes: Class 1 E-Bikes •Pedal As…

What about insurance / liability coverage?

Insuring electric scooter rentals can be expense, especially for smaller fleet sizes as their aren't many carriers that will insure individual fleets below 100 vehicles. This is why most operators chose to be covered under Levy's policy. Our coverage includes product and general liability for …

Levy Scooter Specifications

You can find Levy Scooter specifications on our website here.

How wide are the handlebars?

The handlebar width is 16.5" when the handle bars are screwed in, but you can also unscrew the handlebars from the scooter very easily in which case the total width of the product is just 6.5". To see all dimensions and specs please reference this page here: https://www.levyelectric.com/electric…

Product Certs

Maximizing Impact for Electric Scooter Affiliates and Brand Ambassadors

Our affiliates and brand ambassadors play a pivotal role in shaping the future of urban mobility. With the digital age empowering consumers to make informed decisions, bridging the gap between online engagement and real-life experiences has never been more crucial. Here's how you can elevate your…

What is the circumference of stem?

The circumference of the Levy Light and Levy Plus stems are 6.9 inches with a 2.2 inch diameter.

What is UL certification and why is it important for electric scooters and bikes?

Underwriters Laboratories (UL) was established over a century ago to address electrical safety concerns. Over the decades, UL expanded its safety science services beyond electrical safety to include testing, inspection, auditing, certification, and advisory services across various sectors such as…

Affiliate Program

If you're looking to become and affiliate partner / brand ambassador - we have two platforms to enroll from: either through Affiliatly or ShareASale. To learn more about our program and sign up, visit our page here: https://www.levyelectric.com/brand-ambassador

What is the difference between and electric scooter and electric bike?

An electric scooter is a small, lightweight vehicle that is powered by electricity and is designed for short trips. It typically has a handlebar, a deck on which the rider stands, and two or more wheels. Some electric scooters have a seat, but most are designed to be ridden while standing. An el…

What is micromobility?

Micromobility refers to small, lightweight vehicles that are designed for short trips and can be used as an alternative to walking or driving. These vehicles include electric scooters, electric bikes, and electric skateboards. Micromobility vehicles are typically powered by electricity, which ma…

Monthly Subscriptions FAQ

Where are monthly subscriptions available? Currently, subscriptions are only available in New York and must be picked up / dropped off from our headquarters at 143 Ludlow Street, New York, NY 10002. What is the monthly cost? Monthly cost varies by the model of scooter you are renting. O…

What is required during registration and how is security checked?

Users signing up for the first time will be required to input their full name, address, email, phone, and credit card. Levy uses a third party identity verification service to validate all information before enabling their account. If additional information is needed to verify their account, L…

Where can I test drive your electric scooters?

Our scooters can be test ridden at most of our retail locations, including our NYC showroom (no appointment required). For test rides at b8ta retail stores, please contact them in advance for their hours of operation for test rides. All test rides require a valid government issued ID as collat…

Levy Charger Specs

The Levy and Levy Plus uses a 42 Volt, 2 Amp charger, compatible with an input of 100V - 240V (50/60Hz), and max amperage of 2.5A. These are to be used with a standard US / Canadian wall outlet. They can also be used with other international charge adapters (not currently sold by Levy). The …

Levy Service Prices

Our prices are based off the service fees charged at Levy's NYC repair shop. Levy does not set the prices of repairs for partners in our service network. Please consider this chart a reference to help set prices for electric scooter repairs.

UL Certification Documents

How Do I Store My Electric Scooter?

Don't plan on using your scooter for awhile? Need to store it? There are a couple simple guidelines to follow to ensure your scooter's longevity. Where to store? Scooters should be stored indoors to protect the scooter's components from the elements. If your scooter must be stored outside, …

What are the age & license requirements?

All riders must be 16+. This will be verified in the form of a government issued ID uploaded during signup. While a driver's license / motorcycle license is not required to operate our scooters, we will require a non-expired government issued ID in order to complete your registration.

What do I need to setup when my scooter arrives?

Setting up your scooter only takes a few minutes once your package arrives. The handle grips will need to be screwed in - each side is marked appropriately. The handbrake will need to be tightened to the steering column. There is a small wrench included to do this. The tires should be top…

How long does an electric scooter last?

The lifespan of an electric scooter depends on a variety of factors, including the quality of the scooter, how it is used and maintained, and the local climate and terrain. In general, a well-made electric scooter that is used and maintained properly can last for several years. There are a few t…

How are electric scooters made?

Electric scooters are made through a process called manufacturing, which involves a series of steps to transform raw materials into finished products. Here is a general overview of how electric scooters are made: Design and development: The first step in making an electric scooter is to design a…

Are the Levy and Levy Plus Batteries Interchangeable?

Both models of Levy Scooters have removable batteries. extra batteries can be purchased to extend the range and are easy to swap out on the go. You cannot use a Levy Plus battery for a standard Levy scooter and visa versa. The attachment mechanisms of the batteries and their respective scoot…

Electric Scooter Internal Components

See below for a full view of the internal electronic components of the Levy electric scooter. Exploded view of all internal components Bottom Components: Motor, Controller, Rear Fender Top Components: LCD Display, Throttle, Brake Handle, Headlight Controller Connections

What are the scooter's braking mechanisms?

The Segway Ninebot MAX scooters have two brakes: 1) The handle bar brake lever, highlighted in red. 2) The rear manual brake which is activated by stepping on the rear fender. The Acton scooters brake only with the handbrake on the left side of the handle bars.

In Store Pick-up

Levy keeps a limited number of scooters available for same day pick up in our flagship NYC store. If there is a "pick up" option at check out then we have it in store already. If you do not see this option then you can always put our store address (143 Ludlow st., Store Left, New York, New …

Do you have financing options?

We do offer financing through a 3rd party company called Klarna. They are integrated into our checkout system, so when you get to the final step of inputting your payment method you can select "Pay By Klarna" and it will route you to apply for monthly payment financing. If approved, the payment…

Where to buy our electric scooters?

Levy primarily sells our electric scooters direct through our website, however we do have select locations throughout the US where you can purchase in person. See our store locator for the latest information on where to test ride & buy.

Do you sell refurbished / used scooters?

Occasionally we do have discounted demo models available to sell from our New York City location. You can view current availability here: https://checkout.levyelectric.com/collections/refurbished-inventory All Refurbished units are shipped from our NYC Showroom, and have been used only for disp…

Do you offer promos / discounts

Unfortunately we don't offer discounts on our Levy scooter models. Instead, we strive to keep prices as low as possible for all of our customers so we can bring a better form of transportation to as many people as we can. Refurbished Levy/Levy Plus If you are looking for a more affordable opt…

Registering your scooter

When you receive your electric scooter, please register your serial numbers using this form. The serial number for the scooter is on a sticker on the bottom of the scooter. If you cannot find a sticker on the bottom of the scooter's baseboard, please use the serial number for the front m…

Knot Docking Station Specs

CHARGING Each station can charge up to 24 vehicles simultaneously. Intelligent charging system sets charging speed automatically based on vehicle count. Operator defines battery voltage, charge rate, ambient temperature, and charging strategy. VEHICLE IDENTIFICATION Automatic vehicle ident…

Are there are seats for Levy scooters?

At this time there are not any seats that safely fit the Levy scooter. Here at Levy Electric, safety is of the upmost importance. We would not recommend any accessory until we know definitively it is safe for our riders. Unfortunately every seat that we have looked at and tested is not secure eno…

How do I pay?

All payments are processed through the Levy App. A valid credit card is required to use the service. At the beginning of your trip, a $50 deposit hold will be placed on the card (this will be automatically released when you return the scooter). We are unable to accept cash payments or prepaid …

Levy's Complete Unboxing Guide

Congratulations! You purchased a Levy Scooter and are now ready to move free! Take a peek at this unboxing guide so that your ride experience will be as smooth as possible. How to Set Up First thing you’re going to want to do is take your scooter out of its packaging and set up the scooter. …

What makes our lithium ion battery packs safe from fires

As mentioned here and in our blog post - there are a few main reasons batteries can catch fire. Here is what makes our battery packs different in terms of how they are built. 1) Our batteries contain built-in protection circuits, called a BMS in the electric vehicle industry. These protection…

How safe are the battery packs?

Our battery packs are contained in a fireproof, UL certified casing. Our BMS (battery management system) will also prevent overcharging. As soon as the light on your charger turns green (indicating a full charge) there will be no additional current directed towards the cells of the battery pack…

Can I ride at night?

Hours vary in each location - generally we restrict rentals between 10pm and 6am.

Do I need to wear a helmet?

Helmets aren't required by law in most jurisdictions but we recommend all riders wear them and will supply them free of charge at each rental location if you don't have your own.

Can I carry a passenger?

No, our scooters are to be ridden by only 1 person.

Using a U-Lock

In this article, we will show how to use a U-Lock on a Levy Electric scooter. In order to prevent potential thieves from slipping a U-Lock out over the handlebars or over the back wheel, we recommend purchasing a U-Lock on the smaller side. Pictured above are images showing the recommended…

How do you turn the headlights and tail lights on /off?

Yes, our scooters are equipped with headlights and tail lights that must be turned on after sunset. To turn on the headlights / tail lights quickly double tap the menu button located on the throttle. The menu button is the top button with three horizontal lines, pictured below.

How Do I Turn Off My Scooter

Rental scooters do not need to be turned off while unused. If you are not using it, please lock it through your app - this will keep it connected to rental fleet and put it into a park (low power) mode which will not drain the battery.

What happens if I need to park during my trip?

If you need to temporarily pause your ride, you can use the Levy app to lock the vehicle. This will prevent the wheels from moving and activate an alarm in the case the scooter is picked up or moved. If you are out of sight of the vehicle, you should always physically lock the scooter to a bike…

Where can I ride the scooters?

Scooters are permitted on bike lanes, but should never be riding on sidewalks. In New York, operation is prohibited on certain public greenways with high pedestrian traffic, including the West Side Greenway & East River Park. Scooters can be safely operated on the bike paths of the Manha…

How does the folding hinge work?

See the video below on how to properly use the folding latch on the Levy Electric Scooter.

What is the operating temperature range of an electric scooter?

General Electric Scooter Operating Temperature for Riding: Ideal: 15°C to 25°C (59°F to 77°F) Acceptable: 0°C to 40°C (32°F to 104°F) Riding outside of this range might decrease performance and battery efficiency. Extremely cold or hot temperatures can affect the battery's capacity, range, and…

Protocols for Incident Response and Safety Management

Introduction This protocol outlines the procedures for responding to incidents and managing safety risks associated with our electric scooter rental business. The purpose of this protocol is to ensure the safety of our riders and the general public, and to minimize the risk of accidents, injurie…

Are electric scooters safe?

Electric scooters can be a convenient and enjoyable way to get around, but like any mode of transportation, they also come with risks. Here are a few things to consider when it comes to the safety of electric scooters: Road safety: Electric scooters are considered vehicles, so they are subject t…

How far can an electric scooter go?

The range of an electric scooter, or the distance that it can travel on a single charge, depends on a variety of factors, including the size and capacity of the scooter's battery, the power of the electric motor, and the weight of the rider and any cargo. In general, electric scooters have a rang…

What is the top speed and range of the scooters?

Our rental scooters are capable of speed up to 18mph, but in most locations this is limited to 15mph. This is a programmable setting in our system that can be adjusted based on local regulations. The average range for these scooters is 20 miles, which is usually more than enough for a full day…

Are electric scooters legal in my area?

View our most up to date interactive map here as a reference to the latest laws on electric scooter legality in your city / state. Electric scooter laws are constantly evolving, while some cities have specific regulations regarding speed and permissible areas to ride electric scooters - most law…

The Battery Range is Lower Than Expected

What Range Should I Expect? Levy's range calculator is a great tool to get an ideal of how different riding conditions interact with the expected range of a Levy. Details on several factors that affect the total range of a Levy Scooter are described further below. Tires One of the primary reas…

Common Error Codes

PLEASE NOTE: This article is designed to help you diagnose the issues that your scooter may be experiencing. As you can see, certain codes may be displayed for problems in multiple different components, and so it is imperative to correctly diagnose the problem before proceeding with purchasing a…

Brakes are Not Working

Ensuring the proper function of your brakes is very important to having a safe ride. Several methods of brake adjustments can be performed on your own with basic tools, however if the problem persists or cannot be identified then please feel free bring your scooter to our store for maintenance. …

My Scooter Won't Turn On

- If you are a new owner of a Levy Scooter, please check out this article about the controls of your Levy: Changing the speed mode - You have to hold down the power button for two seconds to turn the scooter on. - If the scooter is plugged into the charger, it will not power on. Try unpluggin…

Battery is stuck and can't be removed

If your battery pack is stuck inside the stem of the scooter, the most likely cause is that one of the 4 plastic clips that secure that battery in place is getting caught inside the tube of the scooter. See below for tips on how to correct this problem. If it persists, please reach out to our s…

My Scooter Will Not Turn On

There are a few things that may be stopping the scooter from turning on. - If you are a new owner of a Levy Scooter, please check out this article about the controls of your Levy: Changing the speed mode You have to hold down the power button for two seconds to turn the scooter on. - …

What happens if the scooter malfunctions?

All rental scooters are equipped with onboard telematics that report any internal malfunctions and will be reported to Levy. If we determine that a scooter has an existing malfunction we will remotely disable it to prevent it from being used on future trips. We also ask users to report any pro…

Water Damage

The Levy and Levy Plus scooters have a IP54 waterproof rating, meaning the scooter can withstand light rain for short periods of time. If your Levy has been exposed to heavy rain or water and is not turning on or operating properly, remove the battery and let both the battery and the scooter sta…

Kickstand not holding the scooter upright

If the scooter's kickstand is not holding the vehicle upright, it's most likely due to one or both tires being flat or low on air, which will prevent the scooter from balancing properly. After inflating the tires to 50 - 60 PSI, if the kickstand is still not working properly please contact us d…

Scooter Turns On But Does Not Go

If you find that your scooter is capable of powering on but is cannot move, here are a few things to check: Kick Push to Start By default, every scooter has kick push to start enabled. This means the scooter will need to moving forward before the throttle can engage. If you wish to turn this …

Low Speeds or Cannot Get Uphill

Low speeds and trouble traveling uphill are issues that can arise for reasons including tire pressure and battery levels. Here are a few things to note if you find that your Levy or Levy Plus isn't performing at its best: Tire Pressure! We often find that reduced speeds and lower range altogeth…

Scooter Turns Off or Cuts Out While Riding

Motor malfunctions can happen for a variety of reasons, but the source of the problem can be narrowed down to a root cause with a few checks. Battery Level Sudden drops in speed might be the result of low battery, you can check this on your LCD display. Low battery is signaled by a decrease in…

My motor is cutting out while riding

To ensure range preservation while riding on low battery, the scooter will automatically reduce its speed from the performance speed setting (Red "D") when riding on low charge. As lithium batteries discharge while riding, the nominal voltage output of the battery will slowly decrease as well. …

Levy Cannot Maintain Top Speed

When the battery drains down to below 20% capacity the scooter will limit the top speed to preserve the remaining battery. If the scooter is limiting the top speed while the scooter has greater than 50% battery then the issue is likely with the controller or with menu settings that are governing …

My scooter stem is loose / wobbly

Over time the stem of your scooter may need to be adjusted to prevent it from feeling loose or wobbly. There could be two areas of the scooter that need to be tightened. 1) If your stem isn't necessarily loose but has a creaking sound and a slight wobble, the most common fix is to use a lubri…

Brake Sensors Not Engaging

Is your scooter not able to accelerate? Does your brake light stay engaged? Your brake handle is likely impaired, preventing it from snapping back into its non engaged state. There are a couple reasons for this. If your brake light is constantly on, your brake handle is not snapping back into…

The Battery Cover Latch Won't Fit in the Scooter 

If you take the battery out of the scooter to charge, make sure the rubber stopper at the bottom of the battery is pushed back in, flush with the battery, before the battery is inserted into the scooter. If this rubber stopper is left out, it can get jammed between the battery and controller pin.…

Battery is Not Charging

Lithium-ion batteries are consumable components. This means that with continued use they will lose their capacity to hold charge. If your battery does have the same range it did when it was new it does not necessarily mean it is defective, but it may need to be replaced. There are instances where…

Battery Won't Charge or Discharges Quickly

Battery issues can happen for a number of reasons, some due directly to the battery itself, and some due to the charger. Consult the sections below for some direction on why your Levy or Levy Plus might be having charge issues. Charger and Battery Issues For a number of reasons, either your ch…

Brake Light Won't Turn Off

The throttle is designed not to work while the hand brake is engaged. If the hand brake is broken or the brake line is rusted (causing a loss of tension in the hand brake) the e-brake may stay engaged even when not being used. A sign to look out for is the rear tale light (brake light) flashing e…

Blinking Battery Gauge

The five battery bars at the bottom of the Levy Scooter's display screen will fluctuate based on the current riding conditions. Driving up inclines or at top speeds will drain the battery faster. Doing either of these can cause the battery gauge to read less battery than the scooter actually has.…

OC Error Code

The letters "OC" will always flash on the Scooter's display when it first turns on. If this code goes away after a couple of seconds and the scooter remains on and functioning then there is no reason for concern. If the scooter flashes "OC" and then immediately turns off or if the display fl…

Front Wheel Won't Spin

The front wheel of all Levy and Levy Plus scooters is the vehicle's motor. If the front motor is unable to spin freely or 'locks up' while riding, there is likely an issue with the motor. Damaged on the hall sensor or hall sensor wire that leads into the motor are difficult repairs that are more …

E Error Code (F Error Code)

A flashing letter "E" or "F" on the display screen of a Levy Plus scooter indicates connection issues between the battery and the scooter. The most common cause of this is error code is the battery being inserted into the scooter incorrectly. There will always be a 'clicking' sound when the batte…

'C' Error

A flashing letter "C" on the display screen of a Levy Scooter indicates that the motor controller needs to be replaced. You can find information about Swapping out the motor controller on the Levy / Levy Plus linked. It is important to check the wire connections between the motor controller and t…

I bent my rim and my tire won't hold air

If you end up in a situation where your wheel / rim is bent and your tire won't hold air, there are a few different options you have for getting back on the road: If the bend is very small, sometimes using tire / bead sealant will be enough to seal up any leaks around the wall of the rim. This …

Segway Error Code 14

Error Indication Numeric value 14 is blinking in the dashboard. The scooter beeps bit longer once, followed by 4 short beeps. The beeping pattern continues at a given fix interval. The led blinking also follows the same pattern as beeping Reason for Error This error indicate that the electro…

Installing Firmware on the Levy Electric Scooter

When certain issues arise related to the software programming of your scooter, we have the ability to send you a device that will refresh your scooter's firmware programming. Upgrading the firmware requires accessing either the controller or the LCD master console (located within the top unit …

Controller and Electronics Compatibility

Each version of our electric scooters have components that are specially programmed to work together. Specifically, the Top Unit / LCD and Motor Controller must match the same programming in order to work properly together. Scooter Controller Version LCD / Top Unit Version Levy LZ-HX7-T010…

Tightening the Rear Brake

Using the hex wrench included in your package, you can adjust the rear brake to your desired level of tension once the scooter arrives. See the video below for more details: If the Break Caliper is too loose, the brake may click through when the brake line is pulled taught. Tightening th…

Foot pad / rubber deck is coming loose

After continuous wear it's possible that the adhesive that binds the rubber flooring to the deck of the scooter can start to come loose. If that happens, we recommend applying any super glue adhesive under the rubber flooring to secure it to the metal deck of the scooter.

Guide to Fixing a Levy Electric Scooter

Understanding The Controls How to Turn the Scooter and the Taillights On/Off & Activate the Throttle Changing the Speed Mode How to Use the Levy’s LCD Display Console & Change Menu Settings Troubleshooting Common Issues My Scooter Won't Turn On Kickstand Not Holding the Scooter Up…

My tire is punctured / flat

As replacing / repairing tires requires disassembly of the scooter and proper tools to change the tire, we recommend taking your scooter to a mechanic / bike shop that is experienced with tire replacements. For Tubeless Tires If you get a flat and your tires are tubeless, it's possible to seal …

Brake Pad and Caliper Replacement

Estimated Time to Complete: 15 minutes Tools Required: 5mm wrench Parts Required: New brake pads: Purchase here Caliper: Purchase here (Optional if needing of replacements) Caliper Bolts: Purchase here Break Pad Replacement Your first step will be to remove the caliper from the disk. You …

Levy Max Wiring Diagram

OLD J41 J16 J15 J14 HIGO CONN J13 OMNI CONN J12 OMNI IOT ASI CONTROLLER Pin Color Signal Pin Color Signal Pin Color Signal Pin Color Signal Pin Color Signal Pin Color Signal 21 Red B+ 4 Red B+ 4 Red B+ 1 Red B+ 1 Blue B+ 4 Blue B+ 17 Green RX 2 Green RX 2 Green TX 4 Green TX 4 B…

How do you charge your electric scooter batteries

All current models of Levy Electric Scooters, including Levy Fleets, utilize swappable battery packs. Batteries can be charged either while inside the scooter or removed and charged independently outside the scooter. The charging port is the same on both the vehicle and the battery itself, mea…

Preventative Maintenance

After 180 days, your Levy scooter is likely due for some preventative maintenance. Here at Levy, we recommend regularly checking the components listed below. We are now offering a preventative maintenance service which will include the following maintenance actions for your scooters: NOTE: Levy …

Electric Scooter Maintenance

Maintaining your electric scooter is important to ensure that it stays in good working order and is safe to ride. Here are a few tips for maintaining your electric scooter: Check the brakes: Regularly inspect the brake pads and rotors to make sure they are in good condition and are not worn down…

Replacing the Rear Wheelset

Replacing the rear wheelset is a repair of moderate difficulty because it will require detaching the rear braking system in order to swap in your new component. Estimated repair time: 20-30 minutes What you'll need: Rear wheelset (make sure you select the right option!) Linked below we …

Replacing the Rear Wheel Stabilizing Bracket

The rear wheel stabilizing bracket secures to the rear end of the scooter to provide more adequate support to the rear wheel. Adjustments to the bracket will require removing the wheel from the back of the scooter. Expected repair time: 20-30 minutes What you'll need: Rear Wheel Stabilizing…

Using The Valve Extenders

Valve extenders are useful for inflating your tires when a bike pump can't easily attach to the tire valve. With 10" tires, valve extenders may not be necessary, but are certainly helpful. However, valve extenders are usually needed for 8.5" tires as the valve sits deep within the rim. The va…

How do you clean your electric scooter?

It's always good to periodically clean your electric scooter. We recommend using warm water and either car washing or dish soap to clean the scooter. Make sure to rinse thoroughly when done. There are certain components on the electric scooter that should also be lubricated after cleaning, inc…

Replacing the Hinge Ring Latch

Proper function of the hinge ring latch is a recommended secondary safety feature important to safely operating your Levy or Levy Plus. Despite its importance, the replacement process should be short and easy to complete. What you'll need: Hinge Ring Latch For assistance on replacement please …

Replacing The Top Unit Assembly - Levy Electric Scooters

Replacing the Top Unit Assembly is often the easiest way to fix issues with the throttle, brake handle, headlight, or LCD display for the standard Levy. The Top Unit is connected with just one plug. Please see the video below for a step by step on how to replace.

Replacing The LCD Panel on a Levy Electric Scooter

The LCD display Expected repair time: 5-15 minutes What you'll need: LCD Display Refer to the video below for an assistance on the part replacement.

Replacing the Motor

Replacement motors and controllers are available for purchase on our website. Please ensure the battery is removed from the scooter before removing the motor and/or controller. To dissemble the scooter and replace these parts, follow the instructions below. When removing the screws, be carefu…

Can I install aftermarket handlebar grips?

Yes, so long as they match the dimensions of our original grips. The inner dimension of the grip is 22mm, with a length of 124mm.

Folding Hinge Unit Replacement

A properly functioning folding hinge unit is an extremely important component to safely travel on your Levy or Levy Plus. The replacement process can become an intensive task depending on the condition of the screws currently in your folding hinge unit. What you'll need: Folding Hinge Unit …

Replacing the Rear Wheel Brake Disc Rotor

Estimated repair time: 20-30 minutes Parts you'll need: Rear Wheel Brake Disc Rotor Disc Brake Screws For step-by-step instructions through completing this repair please refer to the video guide below.

How to set up Auto Top Up

In the Levy App there is an Auto Top Up feature that can be selected. Anytime that you wallet balance goes negative in the app, the scooter trip will be paused until more funds are added. The Auto Top Up feature will automatically pull $15 (plus tax) from the card on file add it to you virtual wa…

Controller Compatibility Chart

Here is a chart of all of the known version that work with each other. Please use this table if you are unsure if your firmware is compatible with a part that you are trying to order. Some firmwares are only available for the Levy or the Levy Plus. Please see Controller and Electronics Compatibil…

Brake Line Replacement

Estimated Time to Complete: 20-30 minutes Tools Required: 5 mm Hex Wrench Wire cutters Parts Required: Brake line inner cable: purchase here Brake line outer cable: purchase here Written Instructions The first step is to remove the brake line from the caliper. Using a 5mm hex wrench, loo…

Converting Pneumatic Tires to Solid

Our Levy electric scooters come with the option of standard tires that contain inner tubes and solid rubber tires. There are tradeoffs to each of them, and we don't recommend one over the other, but rather leave it up to your personal preference. For more information on the different types of ti…

How to Use the Levy’s LCD Display Console & Change Menu Settings

The Levy’s LCD Display console lets you control all of the scooter’s functions. Access settings via the Power and Menu buttons on the throttle. Use them to power on/off the scooter, move through the Menu options, and select your settings. On the LCD Display console, there are 5 menu-settings cate…

Adjusting the rear brake

Occasionally the rear brake will need to be adjusted, either when your scooter first arrives or over time as the brake pads start to wear. If you hear friction / grinding when spinning the back wheel (and it does not spin freely) this means the brake needs to be loosened. If your braking power …

How to Use the Folding Lock

The folding lock should be placed around the base of the scooter and locked to a stationary pole or bike stand when in use. Once clicked into place, turn the lock 90 degrees to connect the lock back together.

How to attach the handlebar extender

Levy offers handlebar extenders for riders who want to increase the usable space of handlebars to mount accessories. Attaching the handlebar extender is not difficult but an be tricky. When you purchase a handlebar extender you will want to use the allen key supplied to loosen the claps. Take out…

Battery Cover Latch Replacement

This video shows the steps to taking off and putting on the front latch for a Levy Scooter Battery Cover Latch.

How to Extract a Stripped Screw from an Electric Scooter or Electric Bike: A Step-by-Step Guide

Stripped screws can be a common issue when performing maintenance or repairs on electric scooters or electric bikes. Over time, screws may become damaged due to over-tightening, corrosion, or using the wrong tools. In this guide, we’ll walk you through a few proven methods for safely and effectiv…

LCD/Top Unit Compatibility Chart

Here is a chart of all of the known version that work with each other. Please use this table if you are unsure if your firmware is compatible with a part that you are trying to order. Some firmwares are only available for the Levy or the Levy Plus. Please see Controller and Electronics Compatibil…

Headlight Replacement - Levy

What you'll need: 5mm hex wrench 10mm hex wrench Electrical tape Levy headlight Linked below is a walkthrough tutorial on replacing your headlight. \.

Installing a Battery Spacer to the Levy Plus

Battery spacers help alleviate wobble when your battery is placed in the scooter stem. Installation should solve the issue of random power-loss while riding. What you'll need: Levy Plus Battery Spacer (should this be hyperlinked? Nothing on the website) Refer to the included video below fo…

How to adjust credit package settings

WHAT? There are some ways to configure your Credit Settings. Different configurations for separate use cases are available. Where and How? This is how our Credit System works: Credit Expiration: levy.backend.fleetbird.eu/config/update/pricing/1 IMPORTANT: This setting sets the expiration t…

Replacing the Throttle / Brake Handle on the Levy Plus

Replacing the throttle, brake handle, or headlight on the Levy Plus involves removing the Top Unit of the scooter in order to access the internal LCD control panel. The process is the same for each component that would need to be replaced on the top unit and is outlined in the video below. I…

My Scooter Starts Beeping When I Hold The Throttle Down

If your scooter starts beeping after holding the throttle down for a few seconds it is likely that cruise control is turned on. Cruise control is a P1 setting and can be turned on and off through display menu. If Cruise control is on then the scooter will maintain its current speed after you rele…

Motor / Controller / Top Unit Compatibility and Versions

The Levy and Levy Plus electric scooters have different component versions that must be used together to ensure proper compatibility. Specifically, the LCD panel inside the Top Unit and the Motor Controller both must have matching versions to ensure proper functionality. When ordering …

How to delete a customer account

HOW TO: PERMANENTLY DELETE CUSTOMERS If you want to delete a customer from the Fleet system, you can do it here: levy.backend.fleetbird.eu/customer/xxxxxx To do so, click on the Action button on the right top corner and choose "permanently delete customer": WHAT HAPPENS TO THE DELETED DATA?…

Swapping out the motor controller on the Levy / Levy Plus

The controller only needs to be replaced if there is a malfunction on your scooter and is usually indicated by a "C" error code on the LCD display. Replacing the motor controller on the Levy and Levy Plus electric scooters is the same process for each model, and will require removing the screws o…

Installing a new inner tube on the Levy Electric Scooter

If you need to replace the inner tube on your electric scooter, we recommend first ordering the replacement inner tube and then bringing this to a bike shop that is equipped with the right tools to perform the repair. For self-repairs, please follow the instructions below. Parts you'll need: …

Where can I get my electric scooter repaired?

Most local bicycle shops will have the right tools to perform common repairs on electric scooters, like changing the tires, adjusting the brakes, and replacing broken components. We also have many DIY tutorials available on this support website, and spare parts for almost every component are ava…

How does the swappable battery pack work?

Additional battery packs can be purchased separately for the Levy Electric Scooter. Each battery pack has a 6.4aH capacity, and around a 10 mile range on sport mode: Additional Battery Pack The Levy Plus battery pack has a capacity of 10.4aH, and is only compatible with the Plus scooter (not t…

Broken / damaged fender

If you find your fender is damaged upon unboxing, please reach out to us and we'll issue you a replacement. If your fender is damaged while riding because of impact, you can order a replacement from us here, and follow the instructions for easy replacement.

My throttle stopped working / is damaged

Throttle is not springing back into the correct position Sometimes accidental physical impact to the throttle could cause it to stop working, either from dropping the scooter or other impact. The easiest thing to do in this case is to replace the throttle. You can order a replacement piece her…

Policy on Customer Chargebacks and Payment Fraud

Introduction This policy sets forth the company's response when a customer makes a purchase and subsequently files a chargeback with their credit card issuer. A chargeback occurs when a customer disputes a charge from our company. Additionally, this policy outlines our company’s course of action…

Revenue Payout Reporting

While the Levy Fleets dashboard provides detailed data regarding trips taken and heat-map analytics, it isn't the best source for revenue tracking since it primarily indexes on Ride Cost as the main metric. Ride Cost doesn't map to revenue per ride because it doesn't take into consideration Bonu…

Changing Payment Info In App

Changing the payment info in Levy's rental app is shown below: Steps: Open Menu bar Open 'Account' Scroll over and Select 'Payment Profiles' Select the '+' button to add card

How We Handle Payments & Failed Payments

Upon completion of a trip, a fee based on the trip duration/distance is created. Approximately 5 minutes later, an invoice is created and charged to the customer. In the case of a failed invoice, the user's account is immediately blocked until the invoice is paid or you manually re-enable the a…

Monthly Subscription Agreement

Effective Date: October 1, 2024 Parties. This Monthly Subscription Lease Agreement (the “Agreement”) is between Levy Electric Inc. d/b/a Levy (“Levy,” “we,” “us,” or “our”) and the individual identified in your Levy account (“Subscriber,” “you,” or “your”). Title to all equipment remains…

The Cost of Importing Electric Scooters from the US to Canada

Tariff Classifications and Duty Rates Electric scooters fall under the Harmonized Tariff System (HTS) code 8711.60.0090. The duty rates for importing these products vary based on trade agreements and the country of origin. Most-Favored Nation (MFN) Rate: In the absence of a trade agreement, the…

Filing a Claim with Clyde Protection

How can I file a claim? To file a claim on hiclyde.com, you have two options. You can log into your Clyde account, select the appropriate product, and click “File a Claim,” or you can file a claim as a guest by entering the Contract ID found in your confirmation email into the homepage on hiclyd…

Subscription Terms and Conditions

Terms and Conditions of our Subscription program are included under our Rental Agreement.

How do handle undeliverable packages sold through Amazon?

Per Amazon policies, the proper path to follow should be the following: 1. If you have not yet shipped the order you can reach out to the buyer by contacting them through the Buyer-Seller Messaging service to cancel this order and place new order for correct address. If the buyer is unresponsive…

Lost & Stolen Packages

We highly recommend being present for the delivery of your electric scooter. Levy will send real-time delivery updates via email and SMS (if enrolled) to notify you when your package will be arriving. If you are unable to be home or have your package received by a building staff, we recommend rea…

Trade-in / Upgrade

While we do not offer trade-ins, we do offer existing customers the ability to upgrade to a new scooter after 2 years at a discounted rate. After 2 years - many components on the scooter will begin needing recommended replacements: including tires, brakes, and fastening joints based on the leve…

Sales Tax Calculation

Levy calculates rental payout remittances based on who will be filing sales tax payments with the state, either Levy or the Partner who is operating the fleet. In most states, it is required that the Partner is responsible for paying sales tax to the state since they are physically present in the…

How long will it take to get my scooter?

All orders are processed immediately after payment is collected and ships from one of our warehouses. Currently our warehouse are located in California, New York and Toronto. Shipping time ranges from 5-7 business days using FedEx Ground. At this time we are unable to offer expedited shipping op…

Do you ship to Canada?

Yes, we ship to all provinces in Canada. Shipments come from our distribution center in Toronto, ON. Availability of product might differ from our US stock. Many of the small replacement parts are fulfilled from the US. Any orders for this would take 2-3 additional business days to allowed…

How to Ship a Battery Pack (FedEx / UPS)

Regulations and requirements for shipping battery packs has recently been updated with new rules and labeling requirements with the major carriers such as FedEx, UPS, USPS, and DHL. We strive to stay up with the latest changes in this article to make the complexity around this topic as straight…

Changing address or Holding Package with USPS

USPS offers the option to hold a package at a local post office. All of the steps can be completed using their website. There is a cost involved with holding any package with USPS. The cost varies from package to package. You will need to make an account on USPS.com in order to complete this task…

Cancelling / Returning an Item Ordered Through Amazon

If you would like to make a return and you purchased your item through us via Amazon, your return must be made through Amazon. If your item has not yet shipped Contact Amazon and continue to process your return. We will hold your item for 24 hours while Amazon processes your request. If you …

Refunding and cancelling invoices

HOW TO: OFFSET PENDING, WAITING, OR YET-TO-BE CREATED INVOICES This applies for situations where the invoice is still in Pending or Waiting state, or if the invoice has not been created yet because the end-customer's open balance has not hit the trigger value configured in Settings. Please crea…

Tracking and GPS on Levy Retail Scooters

The Levy and Levy Plus retail scooters do not have any GPS tracking or IoT compatibility. There are some external devices that can be attached to your scooter to help track them. Levy does not sell any devices like this for our scooters. Levy rental scooters are tracking through our rental a…

Dropping off or shipping your scooter for repair

If you are having issues with your scooter and cannot immediately resolve them using our online articles or videos, please reach out for support. Our support ticketing system can be found here. If we deem that your scooter is in need for repairs, you will need to get the scooter to us. Costs for …

How to Ship an Electric Scooter (FedEx / UPS)

To jump to our shipping app and print labels, please use our page here Regulations and requirements for shipping Electric Scooters containing lithium batteries is constantly changing and being updated with new rules and labeling requirements with the major carriers such as FedEx, UPS, USPS, and …

How does your extended warranty program work?

Our extended warranty program is managed through a 3rd party, Mulberry. Mulberry is an insurance technology company that has built a marketplace of top-rated insurers. Mulberry enables Levy Electric Scooters to offer our customers great product protection coverage with a rapid claims experience…

Dropshipping Returns

Dropshipper Return Policy Product Defects: We only accept returns for products that are defective. The defect must be reported to us within 14 days of delivery. If a customer reports a defect, you, as our dropshipper, are obliged to provide details and evidence of the defect, such as photographs…

Warranty policy for Distributors

Warranty. Manufacturer warrants that the electric scooters will be free from defects in material and workmanship for a period of 6 months from the date of shipment. If a defect in material or workmanship arises within the Warranty period, the Manufacturer will provide replacement components to th…

Broken or Damaged Packages

In the unfortunate circumstances that your package arrives broken or damaged, Levy will complete an internal investigation to determine the severity and cause of this issue and issue any replacement (parts) or reimbursements. Broken or damaged items must be reported on delivery/upon opening t…

Canceling & Changing an Order

Our team moves quickly to get your order shipped out ASAP, which means that we usually are not able to cancel or make any changes to an order once it’s been placed. If you do need to cancel or re-route your order after it has been processed, a fee of $20 will be charged to change the shipping…

Where do users return their scooter at the end of the trip?

If operating out of single property, renters are always required to end their trip in the same location where it began. While renters are able to park their scooter during their trip and lock it through the app, it can only be returned to the geofenced area around your pickup and drop off point.

Where do I return the scooter when I'm done?

Currently, you must return the scooter back to the original location where you rented from. The scooter will have to be returned by the time indicated on the vehicle description in the app. If you aren't able to return the scooter by the drop off time during business hours, you will have to ke…

Do you buy back rental fleet scooters if they aren't being used?

Currently we don't offer a buyback program, but depending on the quantity and condition of the scooters we will check with our other existing fleet operators and see if there is an opportunity for resale in the case you are no longer using them. Alternatively, the scooters can also be unlocked …

Vehicle Alerts

Below you will find a list of all non-critical vehicle alerts and notifications that you can receive (note the IoT model you use may not support all of these notifications): Vehicle battery If the vehicle battery level increases by at least 10% (custom function, disabled by default): Alert! Veh…

Segway Max Plus Warranty

Main structure Items-Frame, Handlebar, Stem, Front tube, Front fork, Hub Warranty Coverage-6 months Warranty Coverage Description- Natural deformation, fracture and other quality problems caused by poor manufacturing. Electrical appliances Items- Controller, Dashboard Warranty Coverage-6 …

Acton M Pro 3.0 Scooters

Levy Fleets also supports the Acton M Pro Scooters - see here for more details: https://www.acton.space/m-pro/

Adding Vehicles in Bulk to Levy Fleets

If you need to upload multiple vehicles to Levy fleets, there's an easy way to do it in bulk using the Airtable backend. Here's how you can quickly and easily add new vehicles to Levy fleets using a pre-formatted CSV file. Step 1: Export your vehicle list to a CSV file Once you have your …

Creating new Users / Permissions in the backend

Levy Dashboard Roles There are different roles defined in the Levy Dashboard, depending on the functions each role performs and accesses required to do so. Roles and Descriptions FLEET MANAGER Focus: IoT devices & vehicles Purpose: role designed to actively manage the existing fleet in t…

Modify Vehicle States

Vehicles have actions which are directly related to their information on the Backend - Vehicle Actions - and to their IOTs, in Hardware Actions. Vehicle Actions: View Vehicle: accesses all the information regarding the vehicle; Edit Vehicle: configures information and features of the veh…

Changing Default Payment Method In Rental App

Through the Levy mobile application, the customer will need to follow the following steps: Add new payment profile From the home screen, click menu button on top left corner of screen to open side bar tab. Select "Payment Method" Select "+ Add payment profile" Fill out name and address infor…

Fitrider TS10

Max. Speed: 30km/h (18.6mph) / Default: 25km/h (15.5mph) Typical Range: 60-65km Net Weight: 24.4kg (53.8lbs) Max. Loading: 120kg (264lbs) Tires: 10*2.5inch, front and rear solid tire. Motor (Nominal Power): Rear brushless motor,48V,500W Brake: Front and Rear dual-drum brake Max. Slope: 12°…

Why do app users get blocked?

There are a few different cases when your customers can find themselves blocked from using your service. 1) Too many profiles registered from one device - customers are being prevented from registering more than 5 profiles from one device ID in order to limit the fraud attempts potentially en…

Testing to make dropdown menus

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Imposing a fee on a customer's account

In the case a user damages, misplaces, or violates the terms of a rental agreement and should be charged a fee, this can be imposed directly from the customer's account page as seen below. We also recommend recording the reason for the Fee under the Customer Notes. This will enable our support …

How do you collect Reviews for rides?

The Levy app will automatically prompt someone to leave feedback in-app after the ride is completed. This will be a quick 1-5 star review collected. After the ride history is imported into our internal system, we will look at any negative feedback ratings and send a follow up email asking the…

Do your scooters work with docking stations?

Yes, we integrate with several different docking stations. For the full list see here. We generally don't recommend starting out with docking stations for your fleet until necessary as they are costly and expensive to install. Setting up the fleet first and working with us to determine locat…

What parts of the operation will I need to manage myself?

The Levy Fleet program is meant to be as low-touch as possible for building owners. The following will be provided by our team: User signup and registration, and all app-based rental reservations Payment Processing Identify Verification Terms and Liability waiver signed through the app Phon…

What happens if a scooter is lost / stolen?

If a scooter is stolen from your property, please alert Levy Support as soon as possible. Some rental fleet scooters are equipped with GPS locators and real-time location data can be shared with authorities. Unless a scooter is being rented by and active user, it will not be possible to move t…

What are the costs to get started?

The cost to get started depends on the size of your fleet. We require scooters to be set up in minimum quantities of 4 at a time. The cost of delivery and software configuration for your location is $99 per vehicle, regardless of the quantity being ordered. Additional units can be added at an…

Former Ride Beyond Members transitioning to Levy electric scooter subscriptions in NYC

We acknowledge the inconvenience faced due to the recent cessation of the Ride Beyond monthly subscription program in New York. In response, we are offering waived activation fees to former Ride Beyond members. You can enroll in the Levy Electric Scooter monthly subscription program, either onl…

Creating Promotion Codes to be used on the Levy App

See below the steps for adding promotion codes on the Levy Fleets backend dashboard:

Manually ending a ride through the Levy Backend

Click on the "Settings" icon located in the top right section of the main content area. In the dropdown options that appear, there is an "End ride" option. This would likely need to be used in the case a user can't access their phone to end their trip or if the vehicle is recognized as in a val…

Unlocking and Using Scooters for Personal Use

When transporting or using the scooters for personal use - simply change the state from Active -> Transportation on the Levy Fleets dashboard. This will unlock the scooter and disable the anti-theft properties on the vehicle to allow it to be transported or driven without the alarm activatin…

Modifying Vehicle Numbers

Geofencing and setting ridable boundaries

Geofencing can work in two ways, either as a no-go zone where vehicles will be stopped if they enter that territory, or as a low-speed zone where they will be slowed down to a very low riding speed upon crossing into that territory. In both cases - the user will be notified that they are enterin…

Creating Registration Plans and Codes

With Plans and Codes, you can configure different taxes and discounts for your customers. You can also use Plans and Codes to assign customers to different user groups (Locations) and Channels. You can map many use cases such as referrals, promotions, etc. and a plan is always required for regis…

Creating Fees

In the case a user damages, misplaces, or violates the terms of a rental agreement and should be charged a fee, this can be imposed directly from the customer's account page as seen below. We also recommend recording the reason for the Fee under the Customer Notes. This will enable our support …

Starting a Trip in the Levy App

To start a trip, a user will select an available scooter from the app or scan the QR code on top of the scooter. Before a trip begins, our system will check to ensure a user's account has been verified, they have accepted the rental agreement, a valid payment method has been added, and a balance…

Ending a Trip in the Levy App

When a user is ending a trip, our system will first check to ensure the scooter's real time location is within a park zone. If it is not, the message will be displayed as below. The user will not be able to end their trip until returned to a proper zone and billing will continue until done. …

Customers

The customer page allows you to search for specific riders by their name or email address. When you click on a customer, you will be shown their details including name, email address, and phone number as well as the image they submitted of their driver’s license. The customer trip tab will show y…

Segway Max Maintenance Manual

See attached for the Segway Model Max 2.0 Maintenance Manual

Running Remote Commands on Vehicles

How to Run Basic Vehicle Commands on Your Scooter Remote Commands Once you locate your scooter within your web application, you will find all the remote commands you can run. They work over the air and send instructions directly to your scooter. These commands range from controlling the lock st…

Reserving a scooter in advance

Currently, scooters can only be reserved up to 30 minutes in advance through the app. There is no charge to make a reservation, however users will only be able to make one reservation request per day per vehicle. Once you start the reservation, the scooter will be held for 30 minutes. We ar…

Unlocking the scooter

In order to unlock an electric scooter through our app, your account will need to be activated and you will need to be at a location with available scooters. You can check the app to see scooters that are available to rent, as well as the current battery life. To start a rental, select the sco…

What happens if I'm in accident?

All riders in any type of accident are required to report the incident to local police, and we also ask that your report to Levy customer service immediately afterwards.

Help Submission Form

Our help submission form allows you to provide information on your scooter so that we can determine what's wrong. Once that is done, our system will recommend articles to help solve your problem. The submission form can be accessed here.

Where can I rent scooters?

Scooter rentals can be picked up from our office headquarters at 143 Ludlow Street, New York, NY 10002. To get started, download the Levy app to register. This will be used for payments and the key to unlock/lock your scooter. Rental prices are $12/hr, $45/day, and $120/week. Monthly rental…

Getting city permits for your public fleet

There are a lot of factors to take into consideration when preparing to start a rental fleet of your own. We first suggest checking out our interactive map the legality of electric scooters based per state. One of the biggest questions we get is where do you plan on keeping the scooter. Rentals …

Levy Rental App: Wallet

The wallet feature on Levy's rental app is a new addition to the rental flow designed to make payments easier and more consistent for customers. The wallet allows customers to add a balance or 'credits' to their account so rides can be charged from their wallet balance rather than directly form t…

Switching Okai Vehicles to Levy Server

Below is a step-by-step guide in the correct order of operations. First, use the Modify Mode software. Then, proceed with the ZK Tool to send the relevant AT commands. 1. Using the “Modify Mode” Software 1. Close ZK Tool •Make sure the ZK Tool is not running to avoid USB port conflicts. …

Segway Max Error Codes

In this article we will discuss the known list of error codes for the Segway Ninebot Max Scooters and what to do as an attempt to fix them. For each error code we will list: The Error Code What the Error code means A summary of the issue and what to try to fix the error A image outlining …

Modify Server Configuration on Okai Rental Vehicles (Scooters + Bikes)

Below is a step-by-step guide in the correct order of operations. First, use the Modify Mode software. Then, proceed with the ZK Tool to send the relevant AT commands. 1. Using the “Modify Mode” Software 1. Close ZK Tool •Make sure the ZK Tool is not running to avoid USB port conflicts. …

Replacing the Drum Brake - Segway Max

Operational steps: 1. Take out the wheel assembly (P1). 2. Take out the drum brake from front wheel assembly(P2) 3. Replace the drum brake pads

Segway Max 2.3 vs 2.4 Fleet Scooters

The Segway Max Plus 2.3 and Max Plus 2.4 both aim at providing a comfortable and safe riding experience. However, the Max Plus X has a more powerful motor (400W vs 350W), and enhanced features like NFC, wireless charging, and cellphone holder, and a larger front tire. Max Plus 2.3 Max Plus 2.4

Segway Max 2.3 Fleet Scooter

MAX PLUS TECH SPECS IP Rating: Vehicle IPX4, Battery Pack IPX7, Controller IPX7 Driven Mode: 350W, Rear-wheel drive Tire: 10 inch (OD:250 mm) Rubber Tire + PU filled tire Vehicle Cable Design: Hidden Cable Brake Levers: Independent Left and Right Battery: 36 V 551 Wh Lithium, Swappable Cha…

What Charger does the Segway MAX 2.3 Use?

The Segway MAX 2.3 is the scooter that we use in our Levy Fleet program. Getting an additional charger for the scooter is possible, however it is very important to get a charger that has the correct specs so the battery is not damaged while charging. Here is a photo of the charger: The Charge…

Levy Fleets FAQ Links

Log into the portal here Atom Support Zone Maintenance Vehicle Status Vehicle Commands Refunds- Below is a screenshot of how you can add back money to customer accounts for refunds. You will also have an opinion to refund the trip through the "Rides" tab. For this you will want to make sure…

Do you offer insurance for Electric Scooters rentals?

Yes, Levy Fleets includes General and Product Liability coverage necessary to operate a rental fleet in all 50 states. The minimum fleet size to enroll in our insurance coverage option is just 4 scooters, up to 250. In order to be eligible for coverage under our policy, operations must be usi…

Connecting with Offline Segway Scooters Through Their Launcher App

The launcher app will ONLY work with scooters that have been purchased with Levy Fleets. If Segway Max scooters are offline then the best way to connect with them is through the bluetooth access on Segways Launcher app. Segway's Launcher app is available through the app store here. Log…