Getting Started

What is the circumference of stem?

The circumference of the Levy Light and Levy Plus stems are 6.9 inches with a 2.2 inch diameter.

What are the different classes of e-bikes?

E-bikes / electric bicycles are categorized into different classes based on their levels of motor assistance and speed capabilities.

What is micromobility?

Micromobility refers to small, lightweight vehicles that are designed for short trips and can be used as an alternative to walking or driving.

What is UL2272 Certification and why does it matter?

The UL certification requirement, enforced in New York City starting in 2023, ensures that products like electric scooters and e-bikes are designed to...

Do you have financing options?

We do offer financing through a 3rd party company called Klarna. They are integrated into our checkout system, so when you get to the final step of...

How are electric scooters made?

Electric scooters are made through a process called manufacturing, which involves a series of steps to transform raw materials into finished products.

Where can I test drive your electric scooters?

Our scooters can be test ridden at most of our retail locations, including our NYC showroom (no appointment required).

Levy Charger Specs

The Levy and Levy Plus uses a 42 Volt, 2 Amp charger, compatible with an input of 100V - 240V (50/60Hz), and max amperage of 2.5A.

UL Certification Documents

Product Certs

How Do I Store My Electric Scooter?

Don't plan on using your scooter for awhile? Need to store it? There are a couple simple guidelines to follow to ensure your scooter's longevity....

Electric Scooter Internal Components

See below for a full view of the internal electronic components of the Levy electric scooter. Exploded view of all internal components Bottom...

How long does an electric scooter last?

The lifespan of an electric scooter depends on a variety of factors, including the quality of the scooter, how it is used and maintained, and the local...

Where to buy our electric scooters?

Levy primarily sells our electric scooters direct through our website, however we do have select locations throughout the US where you can purchase in...

In Store Pick-up

Levy keeps a limited number of scooters available for same day pick up in our flagship NYC store. If there is a "pick up" option at check out then we...

Do you offer promos / discounts

Unfortunately we don't offer discounts on our Levy scooter models. Instead, we strive to keep prices as low as possible for all of our customers so we...

Registering your scooter

When you receive your electric scooter, please register your serial numbers using this form.

Knot Docking Station Specs

CHARGING Each station can charge up to 24 vehicles simultaneously. Intelligent charging system sets charging speed automatically based on vehicle...

How do I pay?

All payments are processed through the Levy App. A valid credit card is required to use the service.

Do you sell refurbished / used scooters?

Occasionally we do have discounted demo models available to sell from our New York City location.

Levy's Complete Unboxing Guide

Congratulations! You purchased a Levy Scooter and are now ready to move free! Take a peek at this unboxing guide so that your ride experience will be as...

Levy Service Prices

Our prices are based off the service fees charged at Levy's NYC repair shop. Levy does not set the prices of repairs for partners in our service network.

What about insurance / liability coverage?

Insuring electric scooter rentals can be expense, especially for smaller fleet sizes as their aren't many carriers that will insure individual fleets...

How wide are the handlebars?

The handlebar width is 16.5" when the handle bars are screwed in, but you can also unscrew the handlebars from the scooter very easily in which case the...

What is the difference between and electric scooter and electric bike?

An electric scooter is a small, lightweight vehicle that is powered by electricity and is designed for short trips.

What are the age & license requirements?

All riders must be 16+. This will be verified in the form of a government issued ID uploaded during signup.

What is required during registration and how is security checked?

Users signing up for the first time will be required to input their full name, address, email, phone, and credit card.

Are there are seats for Levy scooters?

At this time there are not any seats that safely fit the Levy scooter. Here at Levy Electric, safety is of the upmost importance.

What are the scooter's braking mechanisms?

The Segway Ninebot MAX scooters have two brakes: 1) The handle bar brake lever, highlighted in red. 2) The rear manual brake which is activated by...

What do I need to setup when my scooter arrives?

Setting up your scooter only takes a few minutes once your package arrives. The handle grips will need to be screwed in - each side is marked...

Are the Levy and Levy Plus Batteries Interchangeable?

Both models of Levy Scooters have removable batteries. extra batteries can be purchased to extend the range and are easy to swap out on the go.

Affiliate Program

If you're looking to become and affiliate partner / brand ambassador - we have two platforms to enroll from: either through Affiliatly or ShareASale.

What is UL certification and why is it important for electric scooters and bikes?

Underwriters Laboratories (UL) was established over a century ago to address electrical safety concerns.

Maximizing Impact for Electric Scooter Affiliates and Brand Ambassadors

Our affiliates and brand ambassadors play a pivotal role in shaping the future of urban mobility.

Levy Scooter Specifications

You can find Levy Scooter specifications on our website here .

Monthly Subscriptions FAQ

Where are monthly subscriptions available? Currently, subscriptions are only available in New York and must be picked up / dropped off from our...

What is the weight limit?

Our listed weight limit on the electric scooter is 275 lbs, however we do have riders that are above that limit and the only concern would be a slightly...

User Manual

To access the latest version of the user manual, download here. (Levy) To access the latest version of the user manual, download here. (Levy Plus)

Is the handlebar height adjustable?

The height of the handlebars on our electric scooters cannot be adjusted, unfortunately.

Do you need a license for an electric scooter?

In the US, a drivers license is not currently required to ride our electric scooters, which operate at speeds under 20mph and are intended for use in bike...

What international certifications apply to this product?

Our scooters are CE, FCC, and RoHS certified.

Do you have spare parts available?

Yes, most of our common replacement parts are available to order online - but if you need anything else just contact us.

What are the braking mechanisms?

The scooter has 3 braking mechanisms. An E-ABS regenerative electronic brake in the front wheel, a mechanical disk brake on the rear wheel, and a pedal...