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Levy Scooter Specifications

You can find Levy Scooter specifications on our website here .

What are the different classes of e-bikes?

E-bikes / electric bicycles are categorized into different classes based on their levels of motor assistance and speed capabilities.

Where can I test drive your electric scooters?

Our scooters can be test ridden at most of our retail locations, including our NYC showroom (no appointment required).

Levy Charger Specs

The Levy and Levy Plus uses a 42 Volt, 2 Amp charger, compatible with an input of 100V - 240V (50/60Hz), and max amperage of 2.5A.

UL Certification Documents

Product Certs

How Do I Store My Electric Scooter?

Don't plan on using your scooter for awhile? Need to store it? There are a couple simple guidelines to follow to ensure your scooter's longevity....

Electric Scooter Internal Components

See below for a full view of the internal electronic components of the Levy electric scooter. Exploded view of all internal components Bottom...

How long does an electric scooter last?

The lifespan of an electric scooter depends on a variety of factors, including the quality of the scooter, how it is used and maintained, and the local...

Where to buy our electric scooters?

Levy primarily sells our electric scooters direct through our website, however we do have select locations throughout the US where you can purchase in...

In Store Pick-up

Levy keeps a limited number of scooters available for same day pick up in our flagship NYC store. If there is a "pick up" option at check out then we...

Do you offer promos / discounts

Unfortunately we don't offer discounts on our Levy scooter models. Instead, we strive to keep prices as low as possible for all of our customers so we...

Registering your scooter

When you receive your electric scooter, please register your serial numbers using this form.

Knot Docking Station Specs

CHARGING Each station can charge up to 24 vehicles simultaneously. Intelligent charging system sets charging speed automatically based on vehicle...

How do I pay?

All payments are processed through the Levy App. A valid credit card is required to use the service.

Do you sell refurbished / used scooters?

Occasionally we do have discounted demo models available to sell from our New York City location.

Levy's Complete Unboxing Guide

Congratulations! You purchased a Levy Scooter and are now ready to move free! Take a peek at this unboxing guide so that your ride experience will be as...

Levy Service Prices

Our prices are based off the service fees charged at Levy's NYC repair shop. Levy does not set the prices of repairs for partners in our service network.

What about insurance / liability coverage?

Insuring electric scooter rentals can be expense, especially for smaller fleet sizes as their aren't many carriers that will insure individual fleets...

How wide are the handlebars?

The handlebar width is 16.5" when the handle bars are screwed in, but you can also unscrew the handlebars from the scooter very easily in which case the...

What is the difference between and electric scooter and electric bike?

An electric scooter is a small, lightweight vehicle that is powered by electricity and is designed for short trips.

What are the age & license requirements?

All riders must be 16+. This will be verified in the form of a government issued ID uploaded during signup.

What is required during registration and how is security checked?

Users signing up for the first time will be required to input their full name, address, email, phone, and credit card.

Are there are seats for Levy scooters?

At this time there are not any seats that safely fit the Levy scooter. Here at Levy Electric, safety is of the upmost importance.

How Do I Turn Off My Scooter

Rental scooters do not need to be turned off while unused. If you are not using it, please lock it through your app - this will keep it connected to...

Using a U-Lock

In this article, we will show how to use a U-Lock on a Levy Electric scooter. In order to prevent potential thieves from slipping a U-Lock out over the...

What is the operating temperature range of an electric scooter?

General Electric Scooter Operating Temperature for Riding: Ideal: 15°C to 25°C (59°F to 77°F) Acceptable: 0°C to 40°C (32°F to 104°F) Riding outside of...

How safe are the battery packs?

Our battery packs are contained in a fireproof, UL certified casing. Our BMS (battery management system) will also prevent overcharging.

Can I carry a passenger?

No, our scooters are to be ridden by only 1 person.

Do I need to wear a helmet?

Helmets aren't required by law in most jurisdictions but we recommend all riders wear them and will supply them free of charge at each rental location if...

Can I ride at night?

Hours vary in each location - generally we restrict rentals between 10pm and 6am.

How do you turn the headlights and tail lights on /off?

Yes, our scooters are equipped with headlights and tail lights that must be turned on after sunset.

What happens if I need to park during my trip?

If you need to temporarily pause your ride, you can use the Levy app to lock the vehicle.

Protocols for Incident Response and Safety Management

Introduction This protocol outlines the procedures for responding to incidents and managing safety risks associated with our electric scooter rental...

Are electric scooters safe?

Electric scooters can be a convenient and enjoyable way to get around, but like any mode of transportation, they also come with risks.

How does the folding hinge work?

See the video below on how to properly use the folding latch on the Levy Electric Scooter.

How far can an electric scooter go?

The range of an electric scooter, or the distance that it can travel on a single charge, depends on a variety of factors, including the size and capacity...

Are electric scooters legal in my area?

View our most up to date interactive map here as a reference to the latest laws on electric scooter legality in your city / state. Electric scooter laws...

The Battery Range is Lower Than Expected

What Range Should I Expect? Levy's range calculator is a great tool to get an ideal of how different riding conditions interact with the expected range...

What is the top speed and range of the scooters?

Our rental scooters are capable of speed up to 18mph, but in most locations this is limited to 15mph.

Common Error Codes

PLEASE NOTE: This article is designed to help you diagnose the issues that your scooter may be experiencing.

Blinking Battery Gauge

The five battery bars at the bottom of the Levy Scooter's display screen will fluctuate based on the current riding conditions.

Brakes are Not Working

Ensuring the proper function of your brakes is very important to having a safe ride.

My Scooter Won't Turn On

- If you are a new owner of a Levy Scooter, please check out this article about the controls of your Levy: Changing the speed mode - You have to hold down...

Battery is stuck and can't be removed

If your battery pack is stuck inside the stem of the scooter, the most likely cause is that one of the 4 plastic clips that secure that battery in place...

What happens if the scooter malfunctions?

All rental scooters are equipped with onboard telematics that report any internal malfunctions and will be reported to Levy.

Water Damage

The Levy and Levy Plus scooters have a IP54 waterproof rating, meaning the scooter can withstand light rain for short periods of time. If your Levy has...

Kickstand not holding the scooter upright

If the scooter's kickstand is not holding the vehicle upright, it's most likely due to one or both tires being flat or low on air, which will prevent the...

Low Speeds or Cannot Get Uphill

Low speeds and trouble traveling uphill are issues that can arise for reasons including tire pressure and battery levels.

Scooter Turns On But Does Not Go

If you find that your scooter is capable of powering on but is cannot move, here are a few things to check: Kick Push to Start By default, every scooter...

My scooter stem is loose / wobbly

Over time the stem of your scooter may need to be adjusted to prevent it from feeling loose or wobbly.

Battery is Not Charging

Lithium-ion batteries are consumable components. This means that with continued use they will lose their capacity to hold charge.

'C' Error

A flashing letter "C" on the display screen of a Levy Scooter indicates that the motor controller needs to be replaced.

OC Error Code

The letters "OC" will always flash on the Scooter's display when it first turns on.

My Scooter Will Not Turn On

There are a few things that may be stopping the scooter from turning on. - If you are a new owner of a Levy Scooter, please check out this article...

Brake Sensors Not Engaging

Is your scooter not able to accelerate? Does your brake light stay engaged? Your brake handle is likely impaired, preventing it from snapping back into...

The Battery Cover Latch Won't Fit in the Scooter 

If you take the battery out of the scooter to charge, make sure the rubber stopper at the bottom of the battery is pushed back in, flush with the battery,...

Battery Won't Charge or Discharges Quickly

Battery issues can happen for a number of reasons, some due directly to the battery itself, and some due to the charger.

Levy Cannot Maintain Top Speed

When the battery drains down to below 20% capacity the scooter will limit the top speed to preserve the remaining battery.

E Error Code (F Error Code)

A flashing letter "E" or "F" on the display screen of a Levy Plus scooter indicates connection issues between the battery and the scooter.

Segway Error Code 14

Error Indication Numeric value 14 is blinking in the dashboard. The scooter beeps bit longer once, followed by 4 short beeps.

Scooter Turns Off or Cuts Out While Riding

Motor malfunctions can happen for a variety of reasons, but the source of the problem can be narrowed down to a root cause with a few checks.

Brake Light Won't Turn Off

The throttle is designed not to work while the hand brake is engaged. If the hand brake is broken or the brake line is rusted (causing a loss of tension...

Removing / Inserting the battery on the Levy Plus

When removing the battery on the Levy Plus: Pull the spring latch out, and lift the battery vertically straight up as high as it can go. Pull the...

How do you open the Segway Battery Compartment?

If the battery compartment cover was locked without a battery in it, or you can't get the battery out with App (In condition of Low power, Over...

Installing Firmware on the Levy Electric Scooter

When certain issues arise related to the software programming of your scooter, we have the ability to send you a device that will refresh your scooter's...

Using the Omni App to Unlock / Lock the vehicle and open the battery

After connecting / pairing with the scooter, us these commands to Unlock and Lock the scooter.

Controller and Electronics Compatibility

Each version of our electric scooters have components that are specially programmed to work together.

Tightening the Rear Brake

Using the hex wrench included in your package, you can adjust the rear brake to your desired level of tension once the scooter arrives.

Foot pad / rubber deck is coming loose

After continuous wear it's possible that the adhesive that binds the rubber flooring to the deck of the scooter can start to come loose.

Guide to Fixing a Levy Electric Scooter

Understanding The Controls How to Turn the Scooter and the Taillights On/Off & Activate the Throttle Changing the Speed Mode How to Use the Levy’s...

Adjusting the rear brake

Occasionally the rear brake will need to be adjusted, either when your scooter first arrives or over time as the brake pads start to wear.

Replacing the Tire Valve Stem

If your valve stem becomes damaged on your Levy tubeless tires you can order replacements here - and if you choose to replace them yourself, check out the...

Brake Pad and Caliper Replacement

Estimated Time to Complete: 15 minutes Tools Required: 5mm wrench Parts Required: New brake pads: Purchase here Caliper: Purchase here (Optional if...

Levy Max Wiring Diagram

OLD J41 J16 J15 J14 HIGO CONN J13 OMNI CONN J12 OMNI IOT ASI CONTROLLER Pin Color Signal Pin Color Signal Pin Color Signal Pin Color Signal...

How do you charge your electric scooter batteries

All current models of Levy Electric Scooters, including Levy Fleets, utilize swappable battery packs.

Preventative Maintenance

After 180 days, your Levy scooter is likely due for some preventative maintenance.

Using The Valve Extenders

Valve extenders are useful for inflating your tires when a bike pump can't easily attach to the tire valve.

Replacing the Rear Wheelset

Replacing the rear wheelset is a repair of moderate difficulty because it will require detaching the rear braking system in order to swap in your new...

Replacing The Top Unit Assembly - Levy Electric Scooters

Replacing the Top Unit Assembly is often the easiest way to fix issues with the throttle, brake handle, headlight, or LCD display for the standard Levy.

Replacing the Hinge Ring Latch

Proper function of the hinge ring latch is a recommended secondary safety feature important to safely operating your Levy or Levy Plus.

Replacing The LCD Panel on a Levy Electric Scooter

The LCD display Expected repair time: 5-15 minutes What you'll need: LCD Display Refer to the video below for an assistance on the part replacement.

How do you clean your electric scooter?

It's always good to periodically clean your electric scooter. We recommend using warm water and either car washing or dish soap to clean the scooter.

Can I install aftermarket handlebar grips?

Yes, so long as they match the dimensions of our original grips. The inner dimension of the grip is 22mm, with a length of 124mm.

Motor / Controller / Top Unit Compatibility and Versions

The Levy and Levy Plus electric scooters have different component versions that must be used together to ensure proper compatibility.

Folding Hinge Unit Replacement

A properly functioning folding hinge unit is an extremely important component to safely travel on your Levy or Levy Plus.

What type of battery cells do you use?

We only use LG and Panasonic cells in our battery packs, which have the longest life cycle and best reliability for use in electric vehicles.

How to Use the Levy’s LCD Display Console & Change Menu Settings

The Levy’s LCD Display console lets you control all of the scooter’s functions. Access settings via the Power and Menu buttons on the throttle.

Controller Compatibility Chart

Here is a chart of all of the known version that work with each other. Please use this table if you are unsure if your firmware is compatible with a part...

Converting Pneumatic Tires to Solid

Our Levy electric scooters come with the option of standard tires that contain inner tubes and solid rubber tires.

Brake Line Replacement

Estimated Time to Complete: 20-30 minutes Tools Required: 5 mm Hex Wrench Wire cutters Parts Required: Brake line inner cable: purchase here Brake...

My Scooter Starts Beeping When I Hold The Throttle Down

If your scooter starts beeping after holding the throttle down for a few seconds it is likely that cruise control is turned on.

How to attach the handlebar extender

Levy offers handlebar extenders for riders who want to increase the usable space of handlebars to mount accessories.

Battery Cover Latch Replacement

This video shows the steps to taking off and putting on the front latch for a Levy Scooter Battery Cover Latch.

How to Extract a Stripped Screw from an Electric Scooter or Electric Bike: A Step-by-Step Guide

Stripped screws can be a common issue when performing maintenance or repairs on electric scooters or electric bikes.

Headlight Replacement - Levy

What you'll need: 5mm hex wrench 10mm hex wrench Electrical tape Levy headlight Linked below is a walkthrough tutorial on replacing your headlight. \.

LCD/Top Unit Compatibility Chart

Here is a chart of all of the known version that work with each other. Please use this table if you are unsure if your firmware is compatible with a part...

How to adjust credit package settings

WHAT? There are some ways to configure your Credit Settings. Different configurations for separate use cases are available. Where and How? This is how...

Replacing the Throttle / Brake Handle on the Levy Plus

Replacing the throttle, brake handle, or headlight on the Levy Plus involves removing the Top Unit of the scooter in order to access the internal LCD...

Where can I get my electric scooter repaired?

Most local bicycle shops will have the right tools to perform common repairs on electric scooters, like changing the tires, adjusting the brakes, and...

Swapping out the motor controller on the Levy / Levy Plus

The controller only needs to be replaced if there is a malfunction on your scooter and is usually indicated by a "C" error code on the LCD display.

Replacing the Rear Wheel Stabilizing Bracket

The rear wheel stabilizing bracket secures to the rear end of the scooter to provide more adequate support to the rear wheel.

Installing a new inner tube on the Levy Electric Scooter

If you need to replace the inner tube on your electric scooter, we recommend first ordering the replacement inner tube and then bringing this to a bike...

How long will the battery last?

For our rental scooters, the battery will last approximately 20-30 miles with the Acton, and 15-18 miles with the Segway Ninebot MAX on a full charge...

Replacing the Motor

Replacement motors and controllers are available for purchase on our website. Please ensure the battery is removed from the scooter before removing the...

Electric Scooter Maintenance

Maintaining your electric scooter is important to ensure that it stays in good working order and is safe to ride.

My tire is punctured / flat

As replacing / repairing tires requires disassembly of the scooter and proper tools to change the tire, we recommend taking your scooter to a mechanic /...

My throttle stopped working / is damaged

Throttle is not springing back into the correct position Sometimes accidental physical impact to the throttle could cause it to stop working, either from...

Filing a Claim with Clyde Protection

How can I file a claim? To file a claim on hiclyde.com, you have two options. You can log into your Clyde account, select the appropriate product, and...

Cancelling / Returning an Item Ordered Through Amazon

If you would like to make a return and you purchased your item through us via Amazon, your return must be made through Amazon. If your item has not...

How We Handle Payments & Failed Payments

Upon completion of a trip, a fee based on the trip duration/distance is created.

Where do I return the scooter when I'm done?

Currently, you must return the scooter back to the original location where you rented from.

The Cost of Importing Electric Scooters from the US to Canada

Tariff Classifications and Duty Rates Electric scooters fall under the Harmonized Tariff System (HTS) code 8711.60.0090.

Monthly Subscription Agreement

Effective Date: October 1, 2024 Parties. This Monthly Subscription Lease Agreement (the “Agreement”) is between Levy Electric Inc.

Subscription Terms and Conditions

Terms and Conditions of our Subscription program are included under our Rental Agreement.

How do handle undeliverable packages sold through Amazon?

Per Amazon policies, the proper path to follow should be the following: 1. If you have not yet shipped the order you can reach out to the buyer by...

Lost & Stolen Packages

We highly recommend being present for the delivery of your electric scooter. Levy will send real-time delivery updates via email and SMS (if enrolled) to...

Do you ship to Canada?

Yes, we ship to all provinces in Canada. Shipments come from our distribution center in Toronto, ON.

Sales Tax Calculation

Levy calculates rental payout remittances based on who will be filing sales tax payments with the state, either Levy or the Partner who is operating the...

How to Ship a Battery Pack (FedEx / UPS)

Regulations and requirements for shipping battery packs has recently been updated with new rules and labeling requirements with the major carriers such as...

How long will it take to get my scooter?

All orders are processed immediately after payment is collected and ships from one of our warehouses.

Changing address or Holding Package with USPS

USPS offers the option to hold a package at a local post office. All of the steps can be completed using their website.

Refunding and cancelling invoices

HOW TO: OFFSET PENDING, WAITING, OR YET-TO-BE CREATED INVOICES This applies for situations where the invoice is still in Pending or Waiting state, or if...

Dropping off or shipping your scooter for repair

If you are having issues with your scooter and cannot immediately resolve them using our online articles or videos, please reach out for support.

How to Ship an Electric Scooter (FedEx / UPS)

To jump to our shipping app and print labels, please use our page here Regulations and requirements for shipping Electric Scooters containing lithium...

How does your extended warranty program work?

Our extended warranty program is managed through a 3rd party, Mulberry. Mulberry is an insurance technology company that has built a marketplace of...

Dropshipping Returns

Dropshipper Return Policy Product Defects: We only accept returns for products that are defective.

Where do users return their scooter at the end of the trip?

If operating out of single property, renters are always required to end their trip in the same location where it began.

Broken or Damaged Packages

In the unfortunate circumstances that your package arrives broken or damaged, Levy will complete an internal investigation to determine the severity and...

Levy Shipping App FAQ

FAQ What shipping carriers do you use? At this time, we use many of the major carriers such as USPS, UPS and Canada Post.

Tracking and GPS on Levy Retail Scooters

The Levy and Levy Plus retail scooters do not have any GPS tracking or IoT compatibility.

Do you offer insurance for Electric Scooters rentals?

Yes, Levy Fleets includes General and Product Liability coverage necessary to operate a rental fleet in all 50 states.

Replacing the Rear Fender on a Segway Max Scooter

Replacing the Rear Fender on the Segway Max 2.2 Scooters can be difficult if you are unfamiliar with the product.

Replacing the Brake Assembly on the Segway Max Plus X (2.4)

Remove the Turn Signal Control 1.Use a TT20 bit to remove the 4 screws from the back of the forehead decorative cover plate and the front of the...

How does your fleet program work for private buildings (Hotels / Apartments)

Levy Fleets can be programmed as either private or open fleets when stationed at an Apartment or Hotel.

Connecting to OKAI Scooters manually through the BLE app

A custom-made Bluetooth app can be developed like the one attached to be able to connect directly to a scooter, to be able to control it through Bluetooth...

What vehicle types does Levy Fleets work with?

Levy Fleets is compatible with most fleet sharing e-scooters, e-bikes, and electric mopeds - including leading manufacturers such as Segway, Acton, Niu,...

How does Insurance work with Levy Fleets?

We aren’t able to provide direct coverage for you or add you as an additional insured.

Maintenance Schedule for Fleet Scooters

The following is our required maintenance schedule for all fleet electric scooters.

Public vs Private Fleets

The key difference is where scooters are made available for pickup and drop off.

Creating new Users / Permissions in the backend

Levy Dashboard Roles There are different roles defined in the Levy Dashboard, depending on the functions each role performs and accesses required to do...

Modify Vehicle States

Vehicles have actions which are directly related to their information on the Backend - Vehicle Actions - and to their IOTs, in Hardware Actions....

How does your rental fleet program work?

Levy Fleets is primarily a software and services package that we offer to 3rd party operators looking to launch their own scooter or bike rental fleet.

Unlocking the battery compartment lock of the vehicle (Okai / Segway)

If the battery needs to be swapped, what you're going to do is change its status to "charging." This will electronically unlock the battery compartment,...

Replacing the IoT on the Okai ES400 Scooter / Bike

Repair part: IOT Tools list: T20 bit (T20*75mm) Hollow plum blossom bit Electric screwdriver Disassembly steps (Working Hours: 1...

Replacing SIM card on Okai Fleet Scooters / Bikes

ZK1xx Series Disassembly and Cleaning SIM Card Operation Instructions 1. Tools Required: Electric screwdriver (0-10kgf.cm) Electrostatic...

Rear Brake Adjustment for Segway Max Plus Fleet Scooter

Tool Preparation •Needle nose pliers •8mm wrench •Brake jig Front Brake Function Adjustment 1.

Changing Default Payment Method In Rental App

Through the Levy mobile application, the customer will need to follow the following steps: Add new payment profile From the home screen, click menu...

Segway Max 2.3 Fleet Scooter

MAX PLUS TECH SPECS IP Rating: Vehicle IPX4, Battery Pack IPX7, Controller IPX7 Driven Mode: 350W, Rear-wheel drive Tire: 10 inch (OD:250 mm) Rubber...

Why do app users get blocked?

There are a few different cases when your customers can find themselves blocked from using your service. 1) Too many profiles registered from one...

Fitrider TS10

Max. Speed: 30km/h (18.6mph) / Default: 25km/h (15.5mph) Typical Range: 60-65km Net Weight: 24.4kg (53.8lbs) Max.

How do you collect Reviews for rides?

The Levy app will automatically prompt someone to leave feedback in-app after the ride is completed. This will be a quick 1-5 star review collected.

Imposing a fee on a customer's account

In the case a user damages, misplaces, or violates the terms of a rental agreement and should be charged a fee, this can be imposed directly from the...

Do your scooters work with docking stations?

Yes, we integrate with several different docking stations. For the full list see here.

Where are the vehicles parked in my Fleet?

Levy Fleets supports a hybrid design when it comes to parking support. There are 3 main ways you can configure your system to define parking.

What happens if a scooter is lost / stolen?

If a scooter is stolen from your property, please alert Levy Support as soon as possible.

Former Ride Beyond Members transitioning to Levy electric scooter subscriptions in NYC

We acknowledge the inconvenience faced due to the recent cessation of the Ride Beyond monthly subscription program in New York.

Creating Promotion Codes to be used on the Levy App

See below the steps for adding promotion codes on the Levy Fleets backend dashboard:

Unlocking and Using Scooters for Personal Use

When transporting or using the scooters for personal use - simply change the state from Active -> Transportation on the Levy Fleets dashboard.

Modifying Vehicle Numbers

Manually ending a ride through the Levy Backend

Click on the "Settings" icon located in the top right section of the main content area.

Creating Registration Plans and Codes

With Plans and Codes, you can configure different taxes and discounts for your customers.

Starting a Trip in the Levy App

To start a trip, a user will select an available scooter from the app or scan the QR code on top of the scooter.

Unlocking the scooter

In order to unlock an electric scooter through our app, your account will need to be activated and you will need to be at a location with available...

Running Remote Commands on Vehicles

How to Run Basic Vehicle Commands on Your Scooter Remote Commands Once you locate your scooter within your web application, you will find all the remote...

Segway Max Maintenance Manual

See attached for the Segway Model Max 2.0 Maintenance Manual

Customers

The customer page allows you to search for specific riders by their name or email address.

Help Submission Form

Our help submission form allows you to provide information on your scooter so that we can determine what's wrong.

Where can I rent scooters?

Scooter rentals can be picked up from our office headquarters at 143 Ludlow Street, New York, NY 10002.

Levy Rental App: Wallet

The wallet feature on Levy's rental app is a new addition to the rental flow designed to make payments easier and more consistent for customers.

Getting city permits for your public fleet

There are a lot of factors to take into consideration when preparing to start a rental fleet of your own.

Modify Server Configuration on Okai Rental Vehicles (Scooters + Bikes)

Below is a step-by-step guide in the correct order of operations. First, use the Modify Mode software.

Switching Okai Vehicles to Levy Server

Below is a step-by-step guide in the correct order of operations. First, use the Modify Mode software.

Replacing the Drum Brake - Segway Max

Operational steps: 1. Take out the wheel assembly (P1). 2. Take out the drum brake from front wheel assembly(P2) 3. Replace the drum brake pads

Configuring Pricing / Time Segments for Levy Fleets

Our pricing supports the following customizable parameters: Unlock Fee: The cost of unlocking and beginning trip, regardless of the duration of the...

Replacing the Handbrake on a Segway Max 2.2 Scooter

Replacing the handbrake on the Segway Max 2.2 Scooters can be difficult if you are unfamiliar with the product.

Connecting with Offline Segway Scooters Through Their Launcher App

The launcher app will ONLY work with scooters that have been purchased with Levy Fleets. If Segway Max scooters are offline then the best way to...

Levy Fleets FAQ Links

Log into the portal here Atom Support Zone Maintenance Vehicle Status Vehicle Commands Refunds- Below is a screenshot of how you can add back money...

Setting Up Subscriptions With Your Levy Fleets

In this article we will walk you through how to set up subscriptions on the Levy Fleet rental platform.

Creating Fees

In the case a user damages, misplaces, or violates the terms of a rental agreement and should be charged a fee, this can be imposed directly from the...

Segway Max Error Codes

In this article we will discuss the known list of error codes for the Segway Ninebot Max Scooters and what to do as an attempt to fix them. For each...

Who will have access to these rental scooters?

We have the ability to control access of the rentals through our app and sign up process.

Are helmets required for my renters?

Helmets aren't required by law in most states for electric scooters, however we do recommend keeping helmets available on site for renters to have the...

Replacing the Tire on a Segway Max 2.2

Replacing the tire on the Segway Max 2.2 Scooters can be difficult if you are unfamiliar with the product.

$50 Fee (Unlocking Hold)

The $50 charge listed when a Levy rental scooter is unlocked is a temporary hold that is placed on the card until the scooter is returned.

What happens is someone steals a rental scooter?

Levy Fleet scooters are equipped with multiple anti-theft mechanisms. These include an on-board alarm that activates if the scooter is moved by an...

ZIMO S4 Fleet Scooter Error Codes

Error Code Description 0 Hardware OK — no fault detected 301 Motor Hall Fault 302 Motor DC current sample Fault 303 Motor 3shunt current sample...

How does Levy Fleets work?

Levy Fleets is an all-in-one solution tailored for operators looking to effortlessly and profitably enter the electric scooter and e-bike rental...

Reporting Earnings from Levy Fleets during Tax Season

Understanding Tax Reporting for Levy Fleet Operators If you are operating a rental fleet using Levy Electric’s platform, you are earning revenue through...

Registering for our rentals

In order to rent our electric scooters, you'll need to sign up through our mobile app (Levy Electric Scooters) and provide the following information:...

Testing to make dropdown menus

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Reserving a scooter in advance

Currently, scooters can only be reserved up to 30 minutes in advance through the app.

OKAI ES400 Operator Guide

Please download the attachments linked at the bottom of this article for a better, formatted version that includes all Images. OKAI's IOT is...

Okai ES400B Repair Guide

No. PDF Version Video Version 1 Finger throttle replacement Watch Video 2 Handlebar grip replacement Watch Video 3 Front turn signal...

OKAI IoT Regional Compatibility Reference

This guide outlines the compatibility of various OKAI IoT models with cellular networks worldwide.

Segway Max Plus X (2.4) Repair Videos

No. Video 1 Segway Max Plus X (2.4) Battery Maintenance Repair Video 2 Segway Max Plus X (2.4) Bell Maintenance Repair Video 3 Segway Max Plus...

ES600 Okai Electric Scooter Repair Guides

Comprehensive repair tutorials provided by Levy Electric for the OKAI ES600P model.

Geofencing and setting ridable boundaries

Geofencing can work in two ways, either as a no-go zone where vehicles will be stopped if they enter that territory, or as a low-speed zone where they...

Creating Parking Zones in Levy Fleets

Parking Zones are the only zones that are 100% required to run the fleet, as it determines where trips can be ended.

Do you buy back rental fleet scooters if they aren't being used?

Currently we don't offer a buyback program, but depending on the quantity and condition of the scooters we will check with our other existing fleet...