The Battery Cover Latch Won't Fit in the Scooter
If you take the battery out of the scooter to charge, make sure the rubber stopper at the bottom of the battery is pushed back in, flush with the battery, before the battery is inserted into the scooter. If this rubber stopper is left out, it can get jammed between the battery and controller pin. If this happens, the battery cap will be more difficult to put in. This could also cause the scooter to not turn on at all.

If the battery is inserted while the rubber stopper is not flush with the bottom of the battery, it can also break off inside the scooter stem. This can then become jammed in the controller pin that connects with the battery and prevent the scooter from turning on. If the rubber piece at the bottom of your battery has a chunk missing (see picture below) please check inside the scooter stem for this possibility.

Was this article helpful?
Related Articles
What happens if the scooter malfunctions?
All rental scooters are equipped with onboard telematics that report any internal malfunctions and will be reported to Levy. If we determine that a scooter has an existing malfunction we will remotely disable it to prevent it from being used on future trips. We also ask users to report any pro…
Water Damage
The Levy and Levy Plus scooters have a IP54 waterproof rating, meaning the scooter can withstand light rain for short periods of time. If your Levy has been exposed to heavy rain or water and is not turning on or operating properly, remove the battery and let both the battery and the scooter sta…
My Scooter Will Not Turn On
There are a few things that may be stopping the scooter from turning on. - If you are a new owner of a Levy Scooter, please check out this article about the controls of your Levy: Changing the speed mode You have to hold down the power button for two seconds to turn the scooter on. - …


