Battery is stuck and can't be removed
If your battery pack is stuck inside the stem of the scooter, the most likely cause is that one of the 4 plastic clips that secure that battery in place is getting caught inside the tube of the scooter. See below for tips on how to correct this problem. If it persists, please reach out to our support team.
Was this article helpful?
Related Articles
Water Damage
The Levy and Levy Plus scooters have a IP54 waterproof rating, meaning the scooter can withstand light rain for short periods of time. If your Levy has...
Scooter Turns On But Does Not Go
If you find that your scooter is capable of powering on but is cannot move, here are a few things to check: Kick Push to Start By default, every scooter...
Segway Error Code 14
Error Indication Numeric value 14 is blinking in the dashboard. The scooter beeps bit longer once, followed by 4 short beeps.