Levy Cannot Maintain Top Speed
When the battery drains down to below 20% capacity the scooter will limit the top speed to preserve the remaining battery. If the scooter is limiting the top speed while the scooter has greater than 50% battery then the issue is likely with the controller or with menu settings that are governing the speed.
Please check out Changing the Speed Mode and How to Use the Levy’s LCD Display Console & Change Menu Settings to make sure all settings are adjusted properly.
If the top speeds are not being limited by settings and the scooter is still unable to reach expected speeds then there may be an issue with the firmware of the scooter's motor controller. If this is the case, the best course of action is to replace the motor controller as seen here: Swapping out the motor controller on the Levy / Levy Plus.
Please use the support form on our website or reach out to support@levyelectric.com to get more information.
Was this article helpful?
Related Articles
What happens if the scooter malfunctions?
All rental scooters are equipped with onboard telematics that report any internal malfunctions and will be reported to Levy. If we determine that a scooter has an existing malfunction we will remotely disable it to prevent it from being used on future trips. We also ask users to report any pro…
Water Damage
The Levy and Levy Plus scooters have a IP54 waterproof rating, meaning the scooter can withstand light rain for short periods of time. If your Levy has been exposed to heavy rain or water and is not turning on or operating properly, remove the battery and let both the battery and the scooter sta…
My Scooter Will Not Turn On
There are a few things that may be stopping the scooter from turning on. - If you are a new owner of a Levy Scooter, please check out this article about the controls of your Levy: Changing the speed mode You have to hold down the power button for two seconds to turn the scooter on. - …