Troubleshooting
Diagnose and resolve common issues with your scooter
What happens if the scooter malfunctions?
All rental scooters are equipped with onboard telematics that report any internal malfunctions and will be reported to Levy.
Water Damage
The Levy and Levy Plus scooters have a IP54 waterproof rating, meaning the scooter can withstand light rain for short periods of time. If your Levy has...
Kickstand not holding the scooter upright
If the scooter's kickstand is not holding the vehicle upright, it's most likely due to one or both tires being flat or low on air, which will prevent the...
Low Speeds or Cannot Get Uphill
Low speeds and trouble traveling uphill are issues that can arise for reasons including tire pressure and battery levels.
Scooter Turns On But Does Not Go
If you find that your scooter is capable of powering on but is cannot move, here are a few things to check: Kick Push to Start By default, every scooter...
My scooter stem is loose / wobbly
Over time the stem of your scooter may need to be adjusted to prevent it from feeling loose or wobbly.
Battery is Not Charging
Lithium-ion batteries are consumable components. This means that with continued use they will lose their capacity to hold charge.
'C' Error
A flashing letter "C" on the display screen of a Levy Scooter indicates that the motor controller needs to be replaced.
OC Error Code
The letters "OC" will always flash on the Scooter's display when it first turns on.
My Scooter Will Not Turn On
There are a few things that may be stopping the scooter from turning on. - If you are a new owner of a Levy Scooter, please check out this article...
Brake Sensors Not Engaging
Is your scooter not able to accelerate? Does your brake light stay engaged? Your brake handle is likely impaired, preventing it from snapping back into...
The Battery Cover Latch Won't Fit in the Scooter
If you take the battery out of the scooter to charge, make sure the rubber stopper at the bottom of the battery is pushed back in, flush with the battery,...
Battery Won't Charge or Discharges Quickly
Battery issues can happen for a number of reasons, some due directly to the battery itself, and some due to the charger.
Levy Cannot Maintain Top Speed
When the battery drains down to below 20% capacity the scooter will limit the top speed to preserve the remaining battery.
E Error Code (F Error Code)
A flashing letter "E" or "F" on the display screen of a Levy Plus scooter indicates connection issues between the battery and the scooter.
Segway Error Code 14
Error Indication Numeric value 14 is blinking in the dashboard. The scooter beeps bit longer once, followed by 4 short beeps.
Scooter Turns Off or Cuts Out While Riding
Motor malfunctions can happen for a variety of reasons, but the source of the problem can be narrowed down to a root cause with a few checks.
Brake Light Won't Turn Off
The throttle is designed not to work while the hand brake is engaged. If the hand brake is broken or the brake line is rusted (causing a loss of tension...
My motor is cutting out while riding
To ensure range preservation while riding on low battery, the scooter will automatically reduce its speed from the performance speed setting (Red "D")...
Front Wheel Won't Spin
The front wheel of all Levy and Levy Plus scooters is the vehicle's motor. If the front motor is unable to spin freely or 'locks up' while riding, there...
I bent my rim and my tire won't hold air
If you end up in a situation where your wheel / rim is bent and your tire won't hold air, there are a few different options you have for getting back on...
Common Error Codes
PLEASE NOTE: This article is designed to help you diagnose the issues that your scooter may be experiencing.
Blinking Battery Gauge
The five battery bars at the bottom of the Levy Scooter's display screen will fluctuate based on the current riding conditions.
Brakes are Not Working
Ensuring the proper function of your brakes is very important to having a safe ride.
My Scooter Won't Turn On
- If you are a new owner of a Levy Scooter, please check out this article about the controls of your Levy: Changing the speed mode - You have to hold down...
Battery is stuck and can't be removed
If your battery pack is stuck inside the stem of the scooter, the most likely cause is that one of the 4 plastic clips that secure that battery in place...