Battery is Not Charging
Lithium-ion batteries are consumable components. This means that with continued use they will lose their capacity to hold charge. If your battery does have the same range it did when it was new it does not necessarily mean it is defective, but it may need to be replaced. There are instances where the battery or charger stop working because of a defect. Here are some signs to look for to see if this is the case.
Signs that the charger is defective:
- The light on the charger will not turn on at all
- The light on the charger turns red when unplugged from the scooter/battery
- The light on the charger blinks green and red while plugged in
Signs that the battery is defective:
- The battery will not charge up to five full bars of power
- The battery indicates that it has full charge but immediately drops to 50% or below when driven
Battery defects are often a result of incorrect care techniques. Please check out Prolonging the life of your Electric Scooter Battery to see how best to take care of a Levy Scooter battery.
Was this article helpful?
Related Articles
What happens if the scooter malfunctions?
All rental scooters are equipped with onboard telematics that report any internal malfunctions and will be reported to Levy. If we determine that a scooter has an existing malfunction we will remotely disable it to prevent it from being used on future trips. We also ask users to report any pro…
Water Damage
The Levy and Levy Plus scooters have a IP54 waterproof rating, meaning the scooter can withstand light rain for short periods of time. If your Levy has been exposed to heavy rain or water and is not turning on or operating properly, remove the battery and let both the battery and the scooter sta…
My Scooter Will Not Turn On
There are a few things that may be stopping the scooter from turning on. - If you are a new owner of a Levy Scooter, please check out this article about the controls of your Levy: Changing the speed mode You have to hold down the power button for two seconds to turn the scooter on. - …


