Fleet Operations

How does your rental fleet program work?

Levy Fleets is primarily a software and services package that we offer to 3rd party operators looking to launch their own scooter or bike rental fleet.

Unlocking the battery compartment lock of the vehicle (Okai / Segway)

If the battery needs to be swapped, what you're going to do is change its status to "charging." This will electronically unlock the battery compartment,...

Replacing the IoT on the Okai ES400 Scooter / Bike

Repair part: IOT Tools list: T20 bit (T20*75mm) Hollow plum blossom bit Electric screwdriver Disassembly steps (Working Hours: 1...

Replacing SIM card on Okai Fleet Scooters / Bikes

ZK1xx Series Disassembly and Cleaning SIM Card Operation Instructions 1. Tools Required: Electric screwdriver (0-10kgf.cm) Electrostatic...

Rear Brake Adjustment for Segway Max Plus Fleet Scooter

Tool Preparation •Needle nose pliers •8mm wrench •Brake jig Front Brake Function Adjustment 1.

Changing Default Payment Method In Rental App

Through the Levy mobile application, the customer will need to follow the following steps: Add new payment profile From the home screen, click menu...

Segway Max 2.3 Fleet Scooter

MAX PLUS TECH SPECS IP Rating: Vehicle IPX4, Battery Pack IPX7, Controller IPX7 Driven Mode: 350W, Rear-wheel drive Tire: 10 inch (OD:250 mm) Rubber...

Why do app users get blocked?

There are a few different cases when your customers can find themselves blocked from using your service. 1) Too many profiles registered from one...

Fitrider TS10

Max. Speed: 30km/h (18.6mph) / Default: 25km/h (15.5mph) Typical Range: 60-65km Net Weight: 24.4kg (53.8lbs) Max.

How do you collect Reviews for rides?

The Levy app will automatically prompt someone to leave feedback in-app after the ride is completed. This will be a quick 1-5 star review collected.

Imposing a fee on a customer's account

In the case a user damages, misplaces, or violates the terms of a rental agreement and should be charged a fee, this can be imposed directly from the...

Do your scooters work with docking stations?

Yes, we integrate with several different docking stations. For the full list see here.

Where are the vehicles parked in my Fleet?

Levy Fleets supports a hybrid design when it comes to parking support. There are 3 main ways you can configure your system to define parking.

What happens if a scooter is lost / stolen?

If a scooter is stolen from your property, please alert Levy Support as soon as possible.

Former Ride Beyond Members transitioning to Levy electric scooter subscriptions in NYC

We acknowledge the inconvenience faced due to the recent cessation of the Ride Beyond monthly subscription program in New York.

Creating Promotion Codes to be used on the Levy App

See below the steps for adding promotion codes on the Levy Fleets backend dashboard:

Unlocking and Using Scooters for Personal Use

When transporting or using the scooters for personal use - simply change the state from Active -> Transportation on the Levy Fleets dashboard.

Modifying Vehicle Numbers

Manually ending a ride through the Levy Backend

Click on the "Settings" icon located in the top right section of the main content area.

Creating Registration Plans and Codes

With Plans and Codes, you can configure different taxes and discounts for your customers.

Starting a Trip in the Levy App

To start a trip, a user will select an available scooter from the app or scan the QR code on top of the scooter.

Unlocking the scooter

In order to unlock an electric scooter through our app, your account will need to be activated and you will need to be at a location with available...

Running Remote Commands on Vehicles

How to Run Basic Vehicle Commands on Your Scooter Remote Commands Once you locate your scooter within your web application, you will find all the remote...

Segway Max Maintenance Manual

See attached for the Segway Model Max 2.0 Maintenance Manual

Customers

The customer page allows you to search for specific riders by their name or email address.

Help Submission Form

Our help submission form allows you to provide information on your scooter so that we can determine what's wrong.

Where can I rent scooters?

Scooter rentals can be picked up from our office headquarters at 143 Ludlow Street, New York, NY 10002.

Levy Rental App: Wallet

The wallet feature on Levy's rental app is a new addition to the rental flow designed to make payments easier and more consistent for customers.

Getting city permits for your public fleet

There are a lot of factors to take into consideration when preparing to start a rental fleet of your own.

Modify Server Configuration on Okai Rental Vehicles (Scooters + Bikes)

Below is a step-by-step guide in the correct order of operations. First, use the Modify Mode software.

Switching Okai Vehicles to Levy Server

Below is a step-by-step guide in the correct order of operations. First, use the Modify Mode software.

Replacing the Drum Brake - Segway Max

Operational steps: 1. Take out the wheel assembly (P1). 2. Take out the drum brake from front wheel assembly(P2) 3. Replace the drum brake pads

Configuring Pricing / Time Segments for Levy Fleets

Our pricing supports the following customizable parameters: Unlock Fee: The cost of unlocking and beginning trip, regardless of the duration of the...

Replacing the Handbrake on a Segway Max 2.2 Scooter

Replacing the handbrake on the Segway Max 2.2 Scooters can be difficult if you are unfamiliar with the product.

Connecting with Offline Segway Scooters Through Their Launcher App

The launcher app will ONLY work with scooters that have been purchased with Levy Fleets. If Segway Max scooters are offline then the best way to...

Levy Fleets FAQ Links

Log into the portal here Atom Support Zone Maintenance Vehicle Status Vehicle Commands Refunds- Below is a screenshot of how you can add back money...

Setting Up Subscriptions With Your Levy Fleets

In this article we will walk you through how to set up subscriptions on the Levy Fleet rental platform.

Creating Fees

In the case a user damages, misplaces, or violates the terms of a rental agreement and should be charged a fee, this can be imposed directly from the...

Segway Max Error Codes

In this article we will discuss the known list of error codes for the Segway Ninebot Max Scooters and what to do as an attempt to fix them. For each...

Who will have access to these rental scooters?

We have the ability to control access of the rentals through our app and sign up process.

Are helmets required for my renters?

Helmets aren't required by law in most states for electric scooters, however we do recommend keeping helmets available on site for renters to have the...

Replacing the Tire on a Segway Max 2.2

Replacing the tire on the Segway Max 2.2 Scooters can be difficult if you are unfamiliar with the product.

$50 Fee (Unlocking Hold)

The $50 charge listed when a Levy rental scooter is unlocked is a temporary hold that is placed on the card until the scooter is returned.

What happens is someone steals a rental scooter?

Levy Fleet scooters are equipped with multiple anti-theft mechanisms. These include an on-board alarm that activates if the scooter is moved by an...

ZIMO S4 Fleet Scooter Error Codes

Error Code Description 0 Hardware OK — no fault detected 301 Motor Hall Fault 302 Motor DC current sample Fault 303 Motor 3shunt current sample...

How does Levy Fleets work?

Levy Fleets is an all-in-one solution tailored for operators looking to effortlessly and profitably enter the electric scooter and e-bike rental...

Reporting Earnings from Levy Fleets during Tax Season

Understanding Tax Reporting for Levy Fleet Operators If you are operating a rental fleet using Levy Electric’s platform, you are earning revenue through...

Registering for our rentals

In order to rent our electric scooters, you'll need to sign up through our mobile app (Levy Electric Scooters) and provide the following information:...

Testing to make dropdown menus

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Reserving a scooter in advance

Currently, scooters can only be reserved up to 30 minutes in advance through the app.

OKAI ES400 Operator Guide

Please download the attachments linked at the bottom of this article for a better, formatted version that includes all Images. OKAI's IOT is...

Okai ES400B Repair Guide

No. PDF Version Video Version 1 Finger throttle replacement Watch Video 2 Handlebar grip replacement Watch Video 3 Front turn signal...

OKAI IoT Regional Compatibility Reference

This guide outlines the compatibility of various OKAI IoT models with cellular networks worldwide.

Segway Max Plus X (2.4) Repair Videos

No. Video 1 Segway Max Plus X (2.4) Battery Maintenance Repair Video 2 Segway Max Plus X (2.4) Bell Maintenance Repair Video 3 Segway Max Plus...

ES600 Okai Electric Scooter Repair Guides

Comprehensive repair tutorials provided by Levy Electric for the OKAI ES600P model.

Geofencing and setting ridable boundaries

Geofencing can work in two ways, either as a no-go zone where vehicles will be stopped if they enter that territory, or as a low-speed zone where they...

Creating Parking Zones in Levy Fleets

Parking Zones are the only zones that are 100% required to run the fleet, as it determines where trips can be ended.

Do you buy back rental fleet scooters if they aren't being used?

Currently we don't offer a buyback program, but depending on the quantity and condition of the scooters we will check with our other existing fleet...

Mobile App Registration and Verification

In order to create an account with Levy Electric, users begin by providing the following information: Email Address First / Last Name Phone...

Segway Max 2.4 Fleet Scooter

The Segway Max Plus X scooter is designed for superior user experience, operational efficiency, and safety, featuring a multi-function dashboard, Gen-3...

Combination Locks for Vehicles

See Video Here

Setting Up New Scooters in Your Fleet

Hello. If this is your first time setting up scooters with Levy's Fleet - Welcome! When new scooters are delivered they will need to be charged and...

Adding Bonus credits to a Customer Profile

Bonus credits can be added to an account from the settings tab on the profile view.

Upgrading the Controller Firmware on Omni IoT Scooters

Step 1 Include a test case and choose the corresponding authorization code based on your specific requirements for the FM-C1 scooter and the FM-C1 PRO...

Okai ES400A Repair Guide

No. PDF Version Video Version 1 Replacement of handlebar grips Watch Video 2 Replacement of thumb shifter Watch Video 3 Replacement of handlebar...

How to Replace the Dashboard / LCD on the Segway Max Plus X (2.4) Fleet Scooter

How to Replace the Dashboard Assembly 1. Remove the IOT •Remove the two M6*20 screws on the front tube. •Detach the IOT and disconnect its wire...

What is the price for weekly / monthly rentals?

Weekly / Monthly rentals are only available from our main location in NYC. The price is $120 / week or $185 / month.

Ending a Trip in the Levy App

When a user is ending a trip, our system will first check to ensure the scooter's real time location is within a park zone.

What happens if I'm in accident?

All riders in any type of accident are required to report the incident to local police, and we also ask that your report to Levy customer service...

Levy Fleets Vehicle Statuses

You can set up different statuses for your vehicles according to what is going on with each vehicle. All of the statuses should be set up by you...

Where can I order parts for our rental fleet if something breaks?

Levy purchases and stocks common spare parts for rental fleet electric scooters.

Is there a warranty on rental fleet scooters and bikes?

Most manufacturers offer only a limited 30 - 60 day warranty on rental vehicles.

What happens if I want to stop using Levy Fleets

If you decide to discontinue renting your vehicles with Levy Fleets, they will be released from and unpaired with our platform.

Creating Parking areas with Levy Fleets

Levy Fleets supports a flexible and robust approach to handling pickup and drop-off locations using advanced geofencing technology.

Caribbean IoT Cellular Connectivity by Country

Aruba Networks: Setar and Digicel operate 2G, 3G, and 4G networks on Aruba.

Global Cellular Connectivity for IoT Mobility Devices

Smart mobility devices like electric scooters and bikes rely on cellular IoT modules to stay connected.

Segway Max Plus (2.3) Repair Videos

No. Video 2 Segway Max Plus (2.3) Tube Protector Repair Video 3 Segway Max Plus (2.3) Kickstand Repair Video 4 Segway Max Plus (2.3) Brake Line...

AI Parking Analysis for Levy Fleets

Levy Fleets currently uses the integration with Captur.ai to implement real-time image analysis for parking compliance and verification.

Replacing the Handlebar on the Okai ES400 Fleet Scooter

Marketing Features for Levy Fleets

Levy Fleets is committed to helping our partners increase visibility, drive user acquisition, and ultimately boost revenue.

What Charger does the Segway MAX 2.3 Use?

The Segway MAX 2.3 is the scooter that we use in our Levy Fleet program. Getting an additional charger for the scooter is possible, however it is very...

Using ZK Tool to Debug OKAI Fleet Scooter / Bike IOT

Step-by-Step Guide for Rebooting IoT Devices and Retrieving Modem Logs with ZK_Series_Manage_Tool Preparation 1.

Manually Removing Battery Panel for OKAI ES400A Fleet Scooter

Loyalty Program for Levy Fleets

The Loyalty module allows your users to participate in time-limited challenges and earn rewards upon completion.

Replacing the Brake Assembly on the Segway Max Plus (2.3)

Tool Preparation •Screwdriver •PH1, T10, T15, T20, T25, T30 bits •Nipper pliers •Scissors •Wire ties •New brake handle parts Remove the Stem...

Replacing the Back Tire / Wheel on the Segway Max Plus (2.3) Fleet Scooter

Tool Preparation •Mobile phone •Torque screwdriver •H2.5, H3, H4, T20, PH2 bits •8mm, 10mm, 18mm wrenches •Nipper pliers •New rear wheel •2...

GPS Accuracy with Levy Fleets software and IoTs

Geofencing is a crucial technology for managing and monitoring electric scooters and bikes, providing valuable data on their location and ensuring...

Levy Fleets Maintenance and Repairs

Levy Fleet scooters and bikes are extremely durable and built to withstand heavy use over the course of several years.

Okai EB100 Fleet Bike

EB100 Electric Bike Specifications Product Name: Electric Bike Product Model: EB100 series Product Introduction The frame of this product is made of...

Okai ES400 Error Codes

Display Error Codes Error code Error name Error cause The solution 02E Battery under voltage The ECU detects that the battery voltage is...

Rental Agreement

Levy Rental Agreement, Waiver of Liability and Release Effective Date: Jan 1st, 2023 Please read the agreement below carefully as it sets for the...

How do I get permits to operate a scooter or bike rental fleet?

To contact the right person at the city level to start the conversation about obtaining permits for operating an electric scooter or electric bike rental...

Error Codes for Feishen / Acton Scooter Models

IoT hex display IoT decimal display E0 Error code to server Code meaning Troubleshooting 02 02 2 IOT no 36V power supply Check the IOT...

Configuring Dynamic Pricing

Automatically adjusts pricing based on times of the day and days of the week by setting time-sensitive multipliers that will increase or decrease the...

Am I able to ride the scooters in my fleet for free?

Yes, the best way to do this would be adding bonus credits to your personal Levy account. This would allow you unlimited usage without every getting charged.

Updating Port / IP on Omni IoT Scooters

Replacing the LCD Display on a Segway Max Scooter

Replacing the LCD Panel on the Segway Max 2.2 Scooters can be difficult if you are unfamiliar with the product.

Do you provide docking stations through Levy Fleets?

We do not manufacture docking stations directly - but we do partner with multiple companies that sell docking stations and have integrated most to be used...

Replacing the Kickstand on the Segway Max 2.2

Replacing the kickstand on the Segway Max 2.2 Scooters is quick and easy to do. Below is a step by step video that covers how to replace this part.

How much should I charge for rentals?

Levy will work closely with you during set up to establish pricing targets. We recommend starting out at $15/hr or $50 for the day.

Acton Scooter Error Codes

IoT hex display IoT decimal display E0 Error code to server Code meaning Troubleshooting 02 02 2 IOT no 36V power supply Check the IOT...

How do electric scooter rentals work?

For details on our electric scooter rental program - please visit our page here or visit our Rental FAQ site.

Segway Max 2.3 vs 2.4 Fleet Scooters

The Segway Max Plus 2.3 and Max Plus 2.4 both aim at providing a comfortable and safe riding experience.

Return Policy for Fleet Products

Created on: June 14, 2021 Last Modified: Nov 28th, 2023 - revision include adding link to Consumer Product Return Policy.

Acton M Pro 3.0 Scooters

Levy Fleets also supports the Acton M Pro Scooters - see here for more details: https://www.acton.space/m-pro/

Adding Vehicles in Bulk to Levy Fleets

If you need to upload multiple vehicles to Levy fleets, there's an easy way to do it in bulk using the Airtable backend.

Vehicle Alerts

Below you will find a list of all non-critical vehicle alerts and notifications that you can receive (note the IoT model you use may not support all of...

Segway Max Plus Warranty

Main structure Items-Frame, Handlebar, Stem, Front tube, Front fork, Hub Warranty Coverage-6 months Warranty Coverage Description- Natural deformation,...

What parts of the operation will I need to manage myself?

The Levy Fleet program is meant to be as low-touch as possible for building owners.

What are the costs to get started?

The cost to get started depends on the size of your fleet. We require scooters to be set up in minimum quantities of 4 at a time.

Do you offer insurance for Electric Scooters rentals?

Yes, Levy Fleets includes General and Product Liability coverage necessary to operate a rental fleet in all 50 states.

Replacing the Rear Fender on a Segway Max Scooter

Replacing the Rear Fender on the Segway Max 2.2 Scooters can be difficult if you are unfamiliar with the product.

Replacing the Brake Assembly on the Segway Max Plus X (2.4)

Remove the Turn Signal Control 1.Use a TT20 bit to remove the 4 screws from the back of the forehead decorative cover plate and the front of the...

How does your fleet program work for private buildings (Hotels / Apartments)

Levy Fleets can be programmed as either private or open fleets when stationed at an Apartment or Hotel.

Connecting to OKAI Scooters manually through the BLE app

A custom-made Bluetooth app can be developed like the one attached to be able to connect directly to a scooter, to be able to control it through Bluetooth...

What vehicle types does Levy Fleets work with?

Levy Fleets is compatible with most fleet sharing e-scooters, e-bikes, and electric mopeds - including leading manufacturers such as Segway, Acton, Niu,...

How does Insurance work with Levy Fleets?

We aren’t able to provide direct coverage for you or add you as an additional insured.

Maintenance Schedule for Fleet Scooters

The following is our required maintenance schedule for all fleet electric scooters.

Public vs Private Fleets

The key difference is where scooters are made available for pickup and drop off.

Creating new Users / Permissions in the backend

Levy Dashboard Roles There are different roles defined in the Levy Dashboard, depending on the functions each role performs and accesses required to do...

Modify Vehicle States

Vehicles have actions which are directly related to their information on the Backend - Vehicle Actions - and to their IOTs, in Hardware Actions....