Orders & Shipping
Information about orders, shipping, returns, and warranty
How We Handle Payments & Failed Payments
Upon completion of a trip, a fee based on the trip duration/distance is created.
Where do I return the scooter when I'm done?
Currently, you must return the scooter back to the original location where you rented from.
The Cost of Importing Electric Scooters from the US to Canada
Tariff Classifications and Duty Rates Electric scooters fall under the Harmonized Tariff System (HTS) code 8711.60.0090.
Monthly Subscription Agreement
Effective Date: October 1, 2024 Parties. This Monthly Subscription Lease Agreement (the “Agreement”) is between Levy Electric Inc.
Subscription Terms and Conditions
Terms and Conditions of our Subscription program are included under our Rental Agreement.
How do handle undeliverable packages sold through Amazon?
Per Amazon policies, the proper path to follow should be the following: 1. If you have not yet shipped the order you can reach out to the buyer by...
Lost & Stolen Packages
We highly recommend being present for the delivery of your electric scooter. Levy will send real-time delivery updates via email and SMS (if enrolled) to...
Do you ship to Canada?
Yes, we ship to all provinces in Canada. Shipments come from our distribution center in Toronto, ON.
Sales Tax Calculation
Levy calculates rental payout remittances based on who will be filing sales tax payments with the state, either Levy or the Partner who is operating the...
How to Ship a Battery Pack (FedEx / UPS)
Regulations and requirements for shipping battery packs has recently been updated with new rules and labeling requirements with the major carriers such as...
How long will it take to get my scooter?
All orders are processed immediately after payment is collected and ships from one of our warehouses.
Changing address or Holding Package with USPS
USPS offers the option to hold a package at a local post office. All of the steps can be completed using their website.
Policy on Customer Chargebacks and Payment Fraud
Introduction This policy sets forth the company's response when a customer makes a purchase and subsequently files a chargeback with their credit card...
Revenue Payout Reporting
While the Levy Fleets dashboard provides detailed data regarding trips taken and heat-map analytics, it isn't the best source for revenue tracking since...
Filing a Claim with Clyde Protection
How can I file a claim? To file a claim on hiclyde.com, you have two options. You can log into your Clyde account, select the appropriate product, and...
Cancelling / Returning an Item Ordered Through Amazon
If you would like to make a return and you purchased your item through us via Amazon, your return must be made through Amazon. If your item has not...
Refunding and cancelling invoices
HOW TO: OFFSET PENDING, WAITING, OR YET-TO-BE CREATED INVOICES This applies for situations where the invoice is still in Pending or Waiting state, or if...
Dropping off or shipping your scooter for repair
If you are having issues with your scooter and cannot immediately resolve them using our online articles or videos, please reach out for support.
How to Ship an Electric Scooter (FedEx / UPS)
To jump to our shipping app and print labels, please use our page here Regulations and requirements for shipping Electric Scooters containing lithium...
How does your extended warranty program work?
Our extended warranty program is managed through a 3rd party, Mulberry. Mulberry is an insurance technology company that has built a marketplace of...
Dropshipping Returns
Dropshipper Return Policy Product Defects: We only accept returns for products that are defective.
Where do users return their scooter at the end of the trip?
If operating out of single property, renters are always required to end their trip in the same location where it began.
Broken or Damaged Packages
In the unfortunate circumstances that your package arrives broken or damaged, Levy will complete an internal investigation to determine the severity and...
Levy Shipping App FAQ
FAQ What shipping carriers do you use? At this time, we use many of the major carriers such as USPS, UPS and Canada Post.
Tracking and GPS on Levy Retail Scooters
The Levy and Levy Plus retail scooters do not have any GPS tracking or IoT compatibility.
Warranty and Return Policy - Consumer Products
Warranty & Returns Domestic (U.S.) Customers Products purchased through an authorized retailer must follow the return policies of the retailer...
Canceling & Changing an Order
Our team moves quickly to get your order shipped out ASAP, which means that we usually are not able to cancel or make any changes to an order once it’s...
Warranty policy for Distributors
Warranty. Manufacturer warrants that the electric scooters will be free from defects in material and workmanship for a period of 6 months from the date of...
Trade-in / Upgrade
While we do not offer trade-ins, we do offer existing customers the ability to upgrade to a new scooter after 2 years at a discounted rate.
How do I process a return?
The return process can be started using this link: https://shop.levyelectric.com/tools/returns Please note that all returns are subject to 10% restocking...
Changing Payment Info In App
Changing the payment info in Levy's rental app is shown below: Steps: Open Menu bar Open 'Account' Scroll over and Select 'Payment...
What is included in the warranty?
Our six month manufacturer's warranty protects customers against any mechanical or electrical defects in materials and/or workmanship while used under...
Can I order a second battery?
Yes, the Levy Electric Scooter was designed to support swappable battery packs.
How can I ship my electric scooter?
All of our electric scooters are UL certified and able to be shipped with major carriers like UPS, FedEx, and USPS.
What is the return policy?
Online orders can be returned for a refund within the first 14-days of delivery date.