Dropshipping Returns

2.1 Warranty. Manufacturer warrants that the electric scooters will be free from defects in material and workmanship for a period of 6 months from the date of shipment. If a defect in material or workmanship arises within the Warranty period, the Manufacturer will provide replacement components to the distributor, or replace the unit if the issue is not isolated to any known components of the Products. Manufacturer shall not be liable for any damages arising out of or in connection with the use or inability to use the electric scooters. This warranty does not cover defects or damage caused by misuse, neglect, accident, modification, or unauthorized repair by the Distributor or any third party.

5.1 Orders Shipped to Distributor. Electric scooters and components shipped to Distributor's own address are final sale and are not returnable for a refund. Defects in those orders are handled under Section 2, and transit damage under Section 3.3.

5.2 Dropship Orders. A "Dropship Order" is an order that Manufacturer ships directly to Distributor's customer. Distributor's customers return Products through Distributor under Distributor's own return policy and shall not return Products to Manufacturer directly unless Manufacturer expressly authorizes a direct return as part of an approved warranty claim under Section 3.1. Manufacturer will accept a unit from a Dropship Order back on Distributor's behalf if Distributor requests the return in writing within 14 days of delivery to Distributor's customer, and will email Distributor a prepaid return shipping label. After the unit is received and inspected at Manufacturer's warehouse, Manufacturer will refund the amount Distributor paid for the unit, less (a) a restocking fee of 10% for a new, unused unit in its original packaging, or 20% for a unit that has been ridden, and (b) the cost of the return shipping label. Units with damage or abnormal wear will not be accepted. Refunds are issued to Distributor's original payment method within 5 to 10 business days after inspection. Returns requested after the 14-day window, including returns Distributor accepts under a longer return window it offers its customers, are Distributor's responsibility. The discretionary return conditions in this Section, including the 14-day return window, restocking fees, return-label charges and condition requirements, do not limit approved warranty remedies under Sections 2 and 3.1 or approved transit-damage remedies under Sections 3.3 and 5.4.

5.3 Cancellations. Electric scooters ship as regulated hazardous materials and their shipping documents are generated when an order is placed, so orders cannot be cancelled without charge once placed. A Dropship Order that is refused or undeliverable is returned to Manufacturer and refunded on the terms of Section 5.2, less the restocking fee for an unused unit and the return shipping cost. If Manufacturer cannot ship an order within 7 days after it is placed, Distributor may cancel that order for a full refund.

5.4 Transit Damage on Dropship Orders. For Dropship Orders, the 48-hour notice period in Section 3.3 runs from delivery to Distributor's customer, and the notice shall include photos of the damage.

Dealer exception (approved October 29, 2026)

This dealer policy applies to approved international wholesale inventory, Canadian dropship orders and covered dealer warranty shipments. It takes precedence over conflicting ordinary-return, retailer-return, international-repair and post-warranty shipping wording for those approved remedies. It does not extend warranty coverage or change unrelated retail policies. Wholesale inventory is final sale except covered warranty and transit-damage remedies. Freight is transportation, not an import surcharge. Legally required sales taxes on the sale remain separate from border import taxes, with applicable checkout collection and disclosure; the dealer remains responsible for retail sales-tax obligations.

For approved international inventory and Canadian dropships, the dealer pays the agreed product price plus quoted freight. Levy arranges and absorbs customs duties, import taxes, standard customs brokerage and clearance charges, and carrier advancement or disbursement fees, with no separate import-charge surcharge and no recipient import bill at delivery. Confirm destination, service, importer arrangement and carrier billing before accepting the order. Never convert an accepted shipment unilaterally to recipient-paid import charges. Do not call a route DDP until importer and clearance capability are verified.

The dealer warranty remains six months from shipment, with replacement components first or a replacement scooter when the fault cannot be isolated to a known component. The dealer mediates support and claims. Levy arranges and pays approved replacement-part or replacement-scooter outbound shipping and any return Levy requires, including applicable cross-border duties, import taxes, standard brokerage, clearance and carrier advancement or disbursement fees. Approved warranty remedies have no restocking fee or return-label charge, even when approved fulfillment occurs after the warranty period. Obtain Levy return authorization and follow packaging and carrier instructions; a direct customer return to Levy is permitted only when expressly authorized. Existing misuse, neglect, accident, modification and unauthorized-repair exclusions remain.

Ordinary discretionary dropship returns remain separate: the dealer must request the return within 14 days of customer delivery; 10% restocking for unused units in original packaging or 20% for ridden units, plus the return-label cost. Damaged or abnormally worn units are not accepted for discretionary returns. Refunds go to the dealer original payment method within 5 to 10 business days after inspection. Those timing, fee and condition requirements do not limit approved warranty or transit-damage remedies.

Dealer shipping, warranty and returns