Riding & Operation
Tips for getting the most out of your rides, speed settings, and safety
Using a U-Lock
In this article, we will show how to use a U-Lock on a Levy Electric scooter. In order to prevent potential thieves from slipping a U-Lock out over the...
How safe are the battery packs?
Our battery packs are contained in a fireproof, UL certified casing. Our BMS (battery management system) will also prevent overcharging.
Are electric scooters legal in my area?
View our most up to date interactive map here as a reference to the latest laws on electric scooter legality in your city / state. Electric scooter laws...
The Battery Range is Lower Than Expected
What Range Should I Expect? Levy's range calculator is a great tool to get an ideal of how different riding conditions interact with the expected range...
What is the top speed and range of the scooters?
Our rental scooters are capable of speed up to 18mph, but in most locations this is limited to 15mph.
What is the operating temperature range of an electric scooter?
General Electric Scooter Operating Temperature for Riding: Ideal: 15°C to 25°C (59°F to 77°F) Acceptable: 0°C to 40°C (32°F to 104°F) Riding outside of...
Where can I ride the scooters?
Scooters are permitted on bike lanes, but should never be riding on sidewalks. In New York, operation is prohibited on certain public greenways with high...
What makes our lithium ion battery packs safe from fires
As mentioned here and in our blog post - there are a few main reasons batteries can catch fire.
How Do I Turn Off My Scooter
Rental scooters do not need to be turned off while unused. If you are not using it, please lock it through your app - this will keep it connected to...
How do you turn the headlights and tail lights on /off?
Yes, our scooters are equipped with headlights and tail lights that must be turned on after sunset.
What happens if I need to park during my trip?
If you need to temporarily pause your ride, you can use the Levy app to lock the vehicle.
Can I ride at night?
Hours vary in each location - generally we restrict rentals between 10pm and 6am.
Do I need to wear a helmet?
Helmets aren't required by law in most jurisdictions but we recommend all riders wear them and will supply them free of charge at each rental location if...
Can I carry a passenger?
No, our scooters are to be ridden by only 1 person.
Protocols for Incident Response and Safety Management
Introduction This protocol outlines the procedures for responding to incidents and managing safety risks associated with our electric scooter rental...
Are electric scooters safe?
Electric scooters can be a convenient and enjoyable way to get around, but like any mode of transportation, they also come with risks.
How does the folding hinge work?
See the video below on how to properly use the folding latch on the Levy Electric Scooter.
How far can an electric scooter go?
The range of an electric scooter, or the distance that it can travel on a single charge, depends on a variety of factors, including the size and capacity...
Changing the Maximum Speed Limit
On new models of the Levy, it's possible to change the maximum speed limit on the scooter.
Changing the speed mode
To change the speed settings, single tap the menu button on the throttle. Sport Mode (Red "D") - Fastest Eco Mode (Gray "D") - Medium Beginner Mode...
How do I turn on the headlight and taillight?
To turn on the lights, double tap the menu button on the throttle. Double tapping again will turn them off.
Controlling the Levy’s Speed-Limit Settings
There are two ways to control the Levy’s speed-limit settings: The Speed Modes are: Beginner mode (no D): 6mph limit Eco mode (gray D): 10mph...
How do I turn cruise control on / off?
Cruise Control Setting Key: P1 On = 1 Off = 0 1) With the scooter turned on, hold down the Menu & Power buttons at the same time.
How do you lock an electric scooter?
To lock our electric scooters, we recommend purchasing a U-lock or a Folding Lock.
How waterproof is the scooter?
The Levy and Levy Plus scooters have a IP54 waterproof rating, meaning the scooter can withstand light rain for short periods of time.
How do I change the speed setting from Mph to Kmh?
Unit of Measure Setting Key: P0 Mph = 1 Kmh = 0 1) With the scooter turned on, hold down the Menu & Power buttons at the same time. 2) The...
How do I disable the "kick push to start" mechanism
Kick Push to Start Setting Key: P2 On = 1 Off = 0 1) With the scooter turned on, hold down the Menu & Power buttons at the same time. 2) Press...
Can I take my electric scooter on a plane?
Currently under TSA regulations, batteries for electric scooters are not permitted in checked or carry on baggage without special accommodation. Per the...
Cold Weather Riding on Electric Scooters
Levy scooters can be ridden in cold temperatures, including below freezing. However, expect diminished battery range and speed when riding in colder...
Can I manually kick push the scooter when the battery dies?
Yes, when the scooter is turned off the motor is fully disengaged and the scooter can be safely ridden as a manual kick-push scooter.
How does regenerative braking on the Levy work?
The regenerative braking mechanism on the Levy electric scooter works in unison with the rear disc brake.
How fast can the electric scooters go?
Each Levy electric scooter is capable of speeds up to 18mph. Maximum speeds can vary depending on rider weight and surface incline.
Does the Levy have bluetooth connectivity?
At this time, the Levy Electric Scooter does not support bluetooth connectivity to a mobile app.
Are electric scooters legal?
View our most up to date interactive map here as a reference to the latest laws on electric scooter legality in your city / state. The short answer is it...
Can the Levy handle hills / inclines?
Yes, but the max speed will likely be reduced depending on rider weight. We recommend not attempting to ride long distances above a 15% grade as it will...
How far can the Levy go on a single charge?
The maximum range on the Levy is approximately 10 miles, and the Levy Plus at 20 miles when measured in the following conditions: a weight range between...