Repairs & Maintenance
Step-by-step guides for maintaining and repairing your scooter
Guide to Fixing a Levy Electric Scooter
Understanding The Controls How to Turn the Scooter and the Taillights On/Off & Activate the Throttle Changing the Speed Mode How to Use the Levy’s...
Replacing the Tire Valve Stem
If your valve stem becomes damaged on your Levy tubeless tires you can order replacements here - and if you choose to replace them yourself, check out the...
Brake Pad and Caliper Replacement
Estimated Time to Complete: 15 minutes Tools Required: 5mm wrench Parts Required: New brake pads: Purchase here Caliper: Purchase here (Optional if...
Levy Max Wiring Diagram
OLD J41 J16 J15 J14 HIGO CONN J13 OMNI CONN J12 OMNI IOT ASI CONTROLLER Pin Color Signal Pin Color Signal Pin Color Signal Pin Color Signal...
How do you charge your electric scooter batteries
All current models of Levy Electric Scooters, including Levy Fleets, utilize swappable battery packs.
Preventative Maintenance
After 180 days, your Levy scooter is likely due for some preventative maintenance.
Using The Valve Extenders
Valve extenders are useful for inflating your tires when a bike pump can't easily attach to the tire valve.
Replacing the Rear Wheelset
Replacing the rear wheelset is a repair of moderate difficulty because it will require detaching the rear braking system in order to swap in your new...
Replacing The Top Unit Assembly - Levy Electric Scooters
Replacing the Top Unit Assembly is often the easiest way to fix issues with the throttle, brake handle, headlight, or LCD display for the standard Levy.
Replacing the Hinge Ring Latch
Proper function of the hinge ring latch is a recommended secondary safety feature important to safely operating your Levy or Levy Plus.
Replacing The LCD Panel on a Levy Electric Scooter
The LCD display Expected repair time: 5-15 minutes What you'll need: LCD Display Refer to the video below for an assistance on the part replacement.
How do you clean your electric scooter?
It's always good to periodically clean your electric scooter. We recommend using warm water and either car washing or dish soap to clean the scooter.
How do you open the Segway Battery Compartment?
If the battery compartment cover was locked without a battery in it, or you can't get the battery out with App (In condition of Low power, Over...
Installing Firmware on the Levy Electric Scooter
When certain issues arise related to the software programming of your scooter, we have the ability to send you a device that will refresh your scooter's...
Using the Omni App to Unlock / Lock the vehicle and open the battery
After connecting / pairing with the scooter, us these commands to Unlock and Lock the scooter.
Controller and Electronics Compatibility
Each version of our electric scooters have components that are specially programmed to work together.
Tightening the Rear Brake
Using the hex wrench included in your package, you can adjust the rear brake to your desired level of tension once the scooter arrives.
Foot pad / rubber deck is coming loose
After continuous wear it's possible that the adhesive that binds the rubber flooring to the deck of the scooter can start to come loose.
Adjusting the rear brake
Occasionally the rear brake will need to be adjusted, either when your scooter first arrives or over time as the brake pads start to wear.
Can I install aftermarket handlebar grips?
Yes, so long as they match the dimensions of our original grips. The inner dimension of the grip is 22mm, with a length of 124mm.
Motor / Controller / Top Unit Compatibility and Versions
The Levy and Levy Plus electric scooters have different component versions that must be used together to ensure proper compatibility.
Folding Hinge Unit Replacement
A properly functioning folding hinge unit is an extremely important component to safely travel on your Levy or Levy Plus.
What type of battery cells do you use?
We only use LG and Panasonic cells in our battery packs, which have the longest life cycle and best reliability for use in electric vehicles.
How to Use the Levy’s LCD Display Console & Change Menu Settings
The Levy’s LCD Display console lets you control all of the scooter’s functions. Access settings via the Power and Menu buttons on the throttle.
Controller Compatibility Chart
Here is a chart of all of the known version that work with each other. Please use this table if you are unsure if your firmware is compatible with a part...
Converting Pneumatic Tires to Solid
Our Levy electric scooters come with the option of standard tires that contain inner tubes and solid rubber tires.
Brake Line Replacement
Estimated Time to Complete: 20-30 minutes Tools Required: 5 mm Hex Wrench Wire cutters Parts Required: Brake line inner cable: purchase here Brake...
My Scooter Starts Beeping When I Hold The Throttle Down
If your scooter starts beeping after holding the throttle down for a few seconds it is likely that cruise control is turned on.
How to attach the handlebar extender
Levy offers handlebar extenders for riders who want to increase the usable space of handlebars to mount accessories.
Battery Cover Latch Replacement
This video shows the steps to taking off and putting on the front latch for a Levy Scooter Battery Cover Latch.
How to Extract a Stripped Screw from an Electric Scooter or Electric Bike: A Step-by-Step Guide
Stripped screws can be a common issue when performing maintenance or repairs on electric scooters or electric bikes.
Headlight Replacement - Levy
What you'll need: 5mm hex wrench 10mm hex wrench Electrical tape Levy headlight Linked below is a walkthrough tutorial on replacing your headlight. \.
LCD/Top Unit Compatibility Chart
Here is a chart of all of the known version that work with each other. Please use this table if you are unsure if your firmware is compatible with a part...
How to adjust credit package settings
WHAT? There are some ways to configure your Credit Settings. Different configurations for separate use cases are available. Where and How? This is how...
Replacing the Throttle / Brake Handle on the Levy Plus
Replacing the throttle, brake handle, or headlight on the Levy Plus involves removing the Top Unit of the scooter in order to access the internal LCD...
Where can I get my electric scooter repaired?
Most local bicycle shops will have the right tools to perform common repairs on electric scooters, like changing the tires, adjusting the brakes, and...
Swapping out the motor controller on the Levy / Levy Plus
The controller only needs to be replaced if there is a malfunction on your scooter and is usually indicated by a "C" error code on the LCD display.
Replacing the Rear Wheel Stabilizing Bracket
The rear wheel stabilizing bracket secures to the rear end of the scooter to provide more adequate support to the rear wheel.
Installing a new inner tube on the Levy Electric Scooter
If you need to replace the inner tube on your electric scooter, we recommend first ordering the replacement inner tube and then bringing this to a bike...
How long will the battery last?
For our rental scooters, the battery will last approximately 20-30 miles with the Acton, and 15-18 miles with the Segway Ninebot MAX on a full charge...
Replacing the Motor
Replacement motors and controllers are available for purchase on our website. Please ensure the battery is removed from the scooter before removing the...
Electric Scooter Maintenance
Maintaining your electric scooter is important to ensure that it stays in good working order and is safe to ride.
My tire is punctured / flat
As replacing / repairing tires requires disassembly of the scooter and proper tools to change the tire, we recommend taking your scooter to a mechanic /...
My throttle stopped working / is damaged
Throttle is not springing back into the correct position Sometimes accidental physical impact to the throttle could cause it to stop working, either from...
Broken / damaged fender
If you find your fender is damaged upon unboxing, please reach out to us and we'll issue you a replacement.
Levy Plus Battery Connection
Levy has newly designed controllers and batteries. Pictured below are the connection points for the Levy Plus 3 Pin Connection. The connection pins...
Replacing the tire on the Levy Electric Scooter
Estimated repair time: 20 minutes Parts you'll need: replacement tire If you would like to try to put the new tire on yourself, you'll first need to...
How to Use the Folding Lock
The folding lock should be placed around the base of the scooter and locked to a stationary pole or bike stand when in use.
How does the swappable battery pack work?
Additional battery packs can be purchased separately for the Levy Electric Scooter.
Installing a Battery Spacer to the Levy Plus
Battery spacers help alleviate wobble when your battery is placed in the scooter stem.
How to set up Auto Top Up
In the Levy App there is an Auto Top Up feature that can be selected. Anytime that you wallet balance goes negative in the app, the scooter trip will be...
Removing / Inserting the battery on the Levy Plus
When removing the battery on the Levy Plus: Pull the spring latch out, and lift the battery vertically straight up as high as it can go. Pull the...
Adding Spacing Gasket Over Levy Battery
If the speed of the Levy scooter is inconsistent or cutting out while ridding, the issue may be a loss of battery connection.
How do you prevent a lithium ion battery pack from catching fire
Lithium-ion batteries are widely used in a variety of devices, from laptops and smartphones to electric vehicles.
Electric Scooter and Bike Docking / Charging Stations
Electric scooters and e-bikes have surged in popularity, prompting a need for secure docking and charging solutions for both shared fleets and personal...
Unlocking the battery compartment manually on the Feishen Scooter
See Video Here
Why is my scooter slowing down on low battery?
As lithium batteries discharge while riding, the nominal voltage output of the battery will slowly decrease as well.
My battery gauge is moving around to different levels while riding
The battery gauge can fluctuate while riding due to changes in acceleration and speed.
Replacing the Levy Battery Cover Latch
Replacing the Levy Battery Cover Latch ensures that proper contact between the battery and port remains constant throughout your ride.
What if the scooter runs out of battery while I'm on my trip?
If your scooter runs out of battery - it is the rider's responsibility to get it safely returned by car / taxi back to original rental location.
Can I leave the charger plugged in after a full charge?
It is safe to leave your charger plugged into the scooter even after it has reached a full charge (when charging overnight, for example).
Prolonging the life of your Electric Scooter Battery
The are certain steps you can take to extend the maximum life of your battery pack, including the following: When not riding, keep your batteries at...
Replacing The Front Tire (With Solid Rubber Tire)
Changing the front tire to a solid rubber tire is a great option if you have had issues with flat tires.
Inflating the Tubeless Tire
To properly inflate a tubeless tire, a high pressure air compressor needs to be used to set a vacuum seal around the wheel rim.
Sizing For Replacing Your Tires
If you are replacing your tires on your own, it is important to understand some of the sizing nuances that our rims and tires have. If you purchased a...
Replacing the hand brake
If you ever damage the handbrake and need a replacement, you can order them here.
Maintaining your Electric Scooter Brakes
Overtime, you may need to adjust your brake to either tighten or loosen friction against the disc in order to optimize braking power.
Replacing The Brake Pads
Replacing the brake pads on a Levy Scooter.
How to delete a customer account
HOW TO: PERMANENTLY DELETE CUSTOMERS If you want to delete a customer from the Fleet system, you can do it...
Replacing the Rear Wheel Brake Disc Rotor
Estimated repair time: 20-30 minutes Parts you'll need: Rear Wheel Brake Disc Rotor Disc Brake Screws For step-by-step instructions through completing...
What PSI should I keep the tires inflated at?
We recommend keeping tires inflated between 50 - 60 PSI for the Levy tubeless tires and 35 - 40 PSI for the Levy Plus tubed tires.
How to Turn the Scooter and Taillights On/Off & Activate the Throttle
To turn the scooter On/Off, press and hold the Power Button on the throttle for 2 seconds.
An overview of the different tire types on our electric scooters
Our Levy electric scooters come with the option of standard tires that contain inner tubes, tubeless tires, and solid rubber tires.
Is it possible to overcharge my battery if I leave it plugged in too long?
All Levy batteries contain a Battery Management System (BMS) within the pack that prevents overcharging of the lithium-ion cells.
Standard maintenance required on your electric scooter
Like any vehicle, electric scooters will require periodic maintenance to ensure they are running properly and to prolong their lifespan.
Do the tires come inflated?
Yes - but you may need to add more air upon arrival. A standard bike pump will do the trick.
How long does the battery take to charge?
Full charge will take approximately 3 hours, although a 60% charge can be attained within 1 hour.