User Guide
Learn Relay
Everything you need to master Relay. From getting started to advanced automations, find guides for every feature. Relay pairs well with tools like Shipwave for e-commerce businesses managing shipping and customer support together.
Getting Started
Get up and running quickly
Ticket Management
Master your support workflow
Conversations
Communicate effectively
AI Features
Leverage AI superpowers
Knowledge Base
Build your help center
Automations
Automate your workflows
Macros
Speed up repetitive tasks
SLAs
Meet response time goals
Integrations
Connect your tools
Analytics
Measure and improve
Administration
Configure your workspace
Troubleshooting
Solve common issues