Collections

Organize your knowledge base articles into logical groups. Collections help customers find relevant content quickly.

What Are Collections

Collections are categories that group related articles:

"Getting Started"
"Account Management"
"Billing"
"Troubleshooting"
"Product Guides"

Creating Collections

Step by Step

Go to Articles → Collections
Click + New Collection
Enter collection name
Add description (optional)
Set display order
Save

Collection Fields

Field	Required	Description
Name	✅	Display name
Slug	Auto	URL identifier
Description	❌	Brief summary
Order	❌	Sort position
Icon	❌	Visual identifier

Managing Collections

Reordering

Drag and drop collections to change display order on your help center.

Editing

Click collection name
Update fields
Save changes

Deleting

Select collection
Click Delete
Articles remain (become uncategorized)

Adding Articles to Collections

When Creating

Select collection in the article editor.

Existing Articles

Open the article
Change collection dropdown
Save

Bulk Assignment

Select multiple articles
Click Move to Collection
Choose destination
Confirm

Collection Best Practices

Naming

Good names:

"Getting Started"
"Billing & Payments"
"Product Features"

Avoid:

"Misc"
"Other"
"FAQ" (too vague)

Structure

Level	Example
Broad	"Products"
Specific	"Scooter Models"
Too specific	"Model X Battery"

Keep collections broad enough to contain multiple articles.

Help Center Display

How Collections Appear

On your public help center, collections show as:

Category cards on homepage
Navigation menu items
Breadcrumb trails

Customization

Configure in Settings → Help Center:

Featured collections
Display order
Show/hide article counts