Comprehensive Analysis
Get all AI insights at once. Comprehensive analysis runs every AI feature on a ticket and presents a complete intelligence report.
What Is Comprehensive Analysis?
Comprehensive analysis is a one-click feature that runs:
- Smart summary
- Sentiment analysis
- Priority prediction
- Tag suggestions
- Reply suggestions
- Article recommendations
- Similar ticket search
All results are compiled into a single, detailed report.
When to Use
Complex Tickets
Long conversations or complicated issues benefit from full analysis.
New Ticket Deep Dive
Starting fresh on a ticket? Get the complete picture immediately.
Escalations
Before escalating, get comprehensive context to pass along.
Handoffs
When transferring to another agent, provide full AI analysis.
Running Comprehensive Analysis
From Sidebar
- Open the ticket
- Click "Analyze Ticket" button in AI sidebar
- Wait 10-15 seconds for full analysis
- Review results
Keyboard Shortcut
Press Cmd/Ctrl + Shift + A for quick access.
From Actions Menu
Click ... → "Run Comprehensive Analysis"
Analysis Report
Report Structure
┌─────────────────────────────────────────┐
│ 🔍 Comprehensive Analysis │
│ Generated: Just now │
├─────────────────────────────────────────┤
│ │
│ 📝 EXECUTIVE SUMMARY │
│ Customer ordered scooter Dec 1st, │
│ hasn't received. Tracking shows stuck │
│ in transit. Frustrated, needs by Dec 20 │
│ for holiday gift. │
│ │
├─────────────────────────────────────────┤
│ │
│ 😟 SENTIMENT: Negative (87%) │
│ Customer increasingly frustrated over │
│ 3 messages. Started neutral, now upset. │
│ │
├─────────────────────────────────────────┤
│ │
│ 🎯 PRIORITY: High │
│ Time-sensitive (holiday deadline), │
│ negative sentiment, shipping issue. │
│ │
├─────────────────────────────────────────┤
│ │
│ 🏷️ SUGGESTED TAGS │
│ • shipping-delay │
│ • order-tracking │
│ • time-sensitive │
│ │
├─────────────────────────────────────────┤
│ │
│ 💬 REPLY SUGGESTIONS │
│ [3 response options shown] │
│ │
├─────────────────────────────────────────┤
│ │
│ 📚 RELEVANT ARTICLES │
│ • Shipping Delays FAQ (91%) │
│ • Order Tracking Guide (84%) │
│ │
├─────────────────────────────────────────┤
│ │
│ 🔗 SIMILAR TICKETS │
│ • #2456 - Similar delay (Resolved) │
│ • #2401 - Transit stuck (Resolved) │
│ │
├─────────────────────────────────────────┤
│ │
│ 💡 RECOMMENDED ACTIONS │
│ 1. Check carrier status immediately │
│ 2. Contact carrier if needed │
│ 3. Offer expedited reshipping if lost │
│ 4. Follow up with tracking within 24h │
│ │
└─────────────────────────────────────────┘
Report Sections
Executive Summary
Expanded version of the smart summary with:
- Full context
- Key dates and details
- Current status
- What customer needs
Sentiment Deep Dive
Beyond just positive/negative:
- Sentiment trajectory (improving/worsening)
- Key emotional indicators
- Suggested tone for response
Priority Rationale
Why AI suggests a certain priority:
- Urgency factors identified
- Business impact assessment
- Customer factors considered
Recommended Actions
AI suggests specific next steps:
- Immediate actions
- Follow-up tasks
- Escalation triggers
- Resolution path
Acting on Analysis
Apply Insights
From the analysis report, you can:
- Accept priority: Click to apply suggestion
- Add tags: Click tags to add them
- Use reply: Insert suggested response
- Share article: Add to your reply
- View similar: Open related tickets
Export Report
Share analysis with others:
- Copy to clipboard
- Add to internal note
- Email to manager
Configuration
Settings → AI → Comprehensive Analysis
- Include sections: Choose which analyses to include
- Auto-run on: Automatically run for certain ticket types
- Notification: Alert when analysis complete
Auto-Analysis Triggers
Configure automatic analysis for:
- VIP customer tickets
- High-priority tickets
- Tickets with negative sentiment
- Escalations
Usage & Limits
Plan Availability
| Plan | Comprehensive Analysis |
|---|---|
| Free | ❌ Not available |
| Pro | Limited (10/day) |
| Business | Unlimited |
Processing Time
Full analysis takes 10-15 seconds. Individual features are faster.
Best Practices
When to Use
✅ Complex tickets needing full context ✅ Before escalations ✅ Training scenarios (show all features) ✅ Weekly review of interesting tickets
When Individual Features Suffice
❌ Quick questions (just use summary) ❌ Simple replies (just use suggestions) ❌ Already familiar with the issue
Sharing Analysis
With Team Members
- Run comprehensive analysis
- Click "Share" or copy report
- Paste in internal note
- @mention colleague
For Escalations
Include in escalation:
- Run analysis
- Copy report
- Add to escalation note
- Provides instant context
For Reports
Analysis can inform:
- Case studies
- Training materials
- Process improvements
- Root cause analysis
Troubleshooting
"Analysis taking too long"
- Complex tickets take longer
- Check internet connection
- Try refreshing and running again
"Missing sections"
- Some features may not have results
- Short tickets = less data
- Check plan limits
"Analysis seems outdated"
- Run fresh analysis
- Previous analysis cached
- New messages added?
Tips
- Run early: Get analysis when you first open complex tickets
- Save time: One analysis vs. checking each feature
- Share context: Great for handoffs and escalations
- Learn patterns: See how AI interprets different tickets
- Build expertise: Use AI insights to improve your own skills