Email Integration Setup
Connect your support email to Relay. Incoming emails become tickets, and you can reply directly from Relay.
Overview
Email integration enables:
- Automatic ticket creation from emails
- Reply to customers via email
- Track delivery and opens
- Maintain email threading
Setup Options
Option 1: Email Forwarding (Simplest)
Forward emails from your existing inbox to Relay:
- Get your Relay forwarding address from Settings → Integrations → Email
- Set up forwarding in your email provider
- Test by sending an email
Option 2: Direct IMAP Connection
Connect Relay directly to your email:
- Go to Settings → Integrations → Email
- Click Connect via IMAP
- Enter your email credentials:
- Email address
- IMAP server
- IMAP port
- Username
- Password (or app password)
- Test connection
- Save
Supported Providers
| Provider | IMAP Server | Port |
|---|---|---|
| Gmail | imap.gmail.com | 993 |
| Outlook | outlook.office365.com | 993 |
| Yahoo | imap.mail.yahoo.com | 993 |
| Custom | Your server | Usually 993 |
Gmail Setup
Enable IMAP
- Open Gmail settings
- Go to Forwarding and POP/IMAP
- Enable IMAP
- Save changes
App Password (Recommended)
If you have 2FA enabled:
- Go to Google Account → Security
- Under "2-Step Verification," click App passwords
- Generate a password for "Mail"
- Use this password in Relay
Outbound Email
Using Resend (Default)
Relay uses Resend for reliable email delivery:
- High deliverability
- Tracking included
- No setup required
Custom SMTP (Optional)
Send from your own email server:
- Go to Settings → Integrations → Email → Outbound
- Enter SMTP settings
- Test delivery
Configuration
From Address
Configure the email address replies come from:
- Use your support email
- Or use Relay's domain
Email Templates
Customize outgoing email appearance:
- Header/footer
- Signature
- Branding
Threading
Relay maintains email threads:
- Replies thread properly
- History preserved
- Standards-compliant headers
Testing
Verify Inbound
- Send test email to your support address
- Check Relay inbox for new ticket
- Verify subject and content
Verify Outbound
- Reply to test ticket
- Check delivery
- Verify appearance
Troubleshooting
"Emails not creating tickets"
- Check forwarding/IMAP configuration
- Verify Relay connection status
- Check spam filters
"Replies not sending"
- Check outbound configuration
- Verify email isn't bouncing
- Check activity log for errors
"Threading broken"
- Ensure email headers preserved
- Customer may have started new email
- Consider merging tickets