Orders & Shipping
Information about orders, shipping, returns, and warranty
Where do I return the scooter when I'm done?
Currently, you must return the scooter back to the original location where you rented from.
Revenue Payout Reporting
While the Levy Fleets dashboard provides detailed data regarding trips taken and heat-map analytics, it isn't the best source for revenue tracking since...
Changing Payment Info In App
Changing the payment info in Levy's rental app is shown below: Steps: Open Menu bar Open 'Account' Scroll over and Select 'Payment...
Filing a Claim with Clyde Protection
How can I file a claim? To file a claim on hiclyde.com, you have two options. You can log into your Clyde account, select the appropriate product, and...
Cancelling / Returning an Item Ordered Through Amazon
If you would like to make a return and you purchased your item through us via Amazon, your return must be made through Amazon. If your item has not...
How We Handle Payments & Failed Payments
Upon completion of a trip, a fee based on the trip duration/distance is created.
Monthly Subscription Agreement
Effective Date: October 1, 2024 Parties. This Monthly Subscription Lease Agreement (the “Agreement”) is between Levy Electric Inc.
The Cost of Importing Electric Scooters from the US to Canada
Dealer exception (approved October 29, 2026): six months from shipment; Levy pays covered warranty shipping and import charges. Ordinary retail and discretionary returns remain separate.
Wholesale Ordering Guide
How approved Levy wholesale partners log in, see wholesale pricing, and place orders — Tier 1 pricing, quantity discounts, dropshipping, and troubleshooting.
Subscription Terms and Conditions
Terms and Conditions of our Subscription program are included under our Rental Agreement.
How do handle undeliverable packages sold through Amazon?
Per Amazon policies, the proper path to follow should be the following: 1. If you have not yet shipped the order you can reach out to the buyer by...
Do you ship to Canada?
Yes, we ship to all provinces in Canada. Shipments come from our distribution center in Toronto, ON.
Sales Tax Calculation
Levy calculates rental payout remittances based on who will be filing sales tax payments with the state, either Levy or the Partner who is operating the...
Returning a scooter without the original box
Dealer exception (approved October 29, 2026): six months from shipment; Levy pays covered warranty shipping and import charges. Ordinary retail and discretionary returns remain separate.
How to Ship a Battery Pack (FedEx / UPS)
Regulations and requirements for shipping battery packs has recently been updated with new rules and labeling requirements with the major carriers such as...
How long will it take to get my scooter?
All orders are processed immediately after payment is collected and ships from one of our warehouses.
Warranty policy for Distributors
Dealer exception (approved October 29, 2026): six months from shipment; Levy pays covered warranty shipping and import charges. Ordinary retail and discretionary returns remain separate.
How do I process a return?
Dealer exception (approved October 29, 2026): six months from shipment; Levy pays covered warranty shipping and import charges. Ordinary retail and discretionary returns remain separate.
Changing address or Holding Package with USPS
Please note: orders containing lithium batteries (our scooters and battery packs) ship as regulated hazardous materials and generally cannot be held, re...
Refunding and cancelling invoices
HOW TO: OFFSET PENDING, WAITING, OR YET-TO-BE CREATED INVOICES This applies for situations where the invoice is still in Pending or Waiting state, or if...
Lost & Stolen Packages
We highly recommend being present for the delivery of your electric scooter. Levy will send real-time delivery updates via email and SMS (if enrolled) to...
How to Ship an Electric Scooter (FedEx / UPS)
To jump to our shipping app and print labels, please use our page here Regulations and requirements for shipping Electric Scooters containing lithium...
Dropshipping Returns
Dealer exception (approved October 29, 2026): six months from shipment; Levy pays covered warranty shipping and import charges. Ordinary retail and discretionary returns remain separate.
How does your extended warranty program work?
Our extended warranty program is managed through a 3rd party, Mulberry. Mulberry is an insurance technology company that has built a marketplace of...
Broken or Damaged Packages
In the unfortunate circumstances that your package arrives broken or damaged, Levy will complete an internal investigation to determine the severity and...
Where do users return their scooter at the end of the trip?
If operating out of single property, renters are always required to end their trip in the same location where it began.
Levy Shipping App FAQ
Self-service shipping labels for an existing electric scooter: ground shipping, carrier options and international route limits. New Levy purchases ship worldwide.
Tracking and GPS on Levy Retail Scooters
The Levy and Levy Plus retail scooters do not have any GPS tracking or IoT compatibility.
Warranty and Return Policy - Consumer Products
Dealer exception (approved October 29, 2026): six months from shipment; Levy pays covered warranty shipping and import charges. Ordinary retail and discretionary returns remain separate.
Canceling & Changing an Order
Our team moves quickly to get your order shipped, so once an order is placed we usually cannot change or cancel it. Because our scooters and batteries s...
Trade-in / Upgrade
While we do not offer trade-ins, we do offer existing customers the ability to upgrade to a new scooter after 2 years at a discounted rate.
Policy on Customer Chargebacks and Payment Fraud
Introduction This policy sets forth the company's response when a customer makes a purchase and subsequently files a chargeback with their credit card...
What is included in the warranty?
Our six month manufacturer's warranty protects customers against any mechanical or electrical defects in materials and/or workmanship while used under...
Can I order a second battery?
Yes, the Levy Electric Scooter was designed to support swappable battery packs.
How can I ship my electric scooter?
All of our electric scooters are UL certified and able to be shipped with major carriers like UPS, FedEx, and USPS.
What is the return policy?
Dealer exception (approved October 29, 2026): six months from shipment; Levy pays covered warranty shipping and import charges. Ordinary retail and discretionary returns remain separate.
Police Report Requirement for Stolen or Missing Items
Learn about our policy requiring a police report for all claims of stolen or missing packages, and understand the legal consequences of filing false claims.