Customer Support for Software Companies
Reduce churn and increase expansion revenue with proactive, AI-powered support. Built for product teams that want to delight users.
SaaS Support Challenges
Technical Support at Scale
Complex product questions require deep knowledge that's hard to scale.
Churn Prevention
Frustrated users cancel before support can identify and resolve their issues.
Feature Request Management
Tracking and prioritizing user feedback is scattered across tools.
Onboarding Support
New users need hand-holding that doesn't scale with user growth.
How Relay Helps
AI Learns Your Product
Train AI on your docs, and it suggests accurate replies for technical questions.
AI Knowledge BaseSentiment Detection
Identify frustrated users before they churn with real-time sentiment analysis.
Sentiment AnalysisIn-App Widget Support
Embed support directly in your product for contextual help.
Embeddable WidgetAPI-First Architecture
Integrate support data into your product analytics and user health scoring.
REST APICommon SaaS Use Cases
Ready to Transform Your SaaS Support?
Join B2B SaaS companies who deliver exceptional support with Relay.
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