Shopify Order Data
Access complete order information directly in support tickets.
Order Display
In Ticket Sidebar
Recent orders show:
- Order number
- Total amount
- Status (Paid, Shipped, Delivered)
- Date
Order Details
Click an order to see:
- Line items with images
- Shipping address
- Tracking information
- Payment method
- Notes
- Fulfillment status
Using Order Context
Common Scenarios
Customer asks "Where's my order?"
- See order in sidebar
- Click for tracking info
- Share status with customer
Customer wants a refund
- Find order
- Review items
- Process refund if appropriate
Customer received wrong item
- View order details
- Check what was ordered
- Compare to complaint
- Take appropriate action
Order Actions
View in Shopify
Click View in Shopify to open the order in Shopify admin.
Copy Order Number
Quick copy for referencing in replies.
Track Shipment
If tracking available, click to view carrier status.
Order Search
Find specific orders:
- Open customer profile
- Search by order number
- Or filter by date/status