Know How Customers Feel Before You Respond
AI analyzes every incoming message to detect frustration, urgency, and satisfaction. Prioritize upset customers automatically and prevent churn.
Why Teams Love Sentiment Analysis
Catch Frustration Early
Identify unhappy customers before they escalate or churn.
Smart Prioritization
Automatically bump frustrated customers to the front of the queue.
Agent Preparation
Agents know the emotional context before responding.
Trend Tracking
Monitor overall sentiment trends over time.
What You Can Do
Real-Time Detection
Sentiment is analyzed as soon as messages arrive.
Sentiment Scores
See positive, neutral, or negative with confidence levels.
Automation Triggers
Fire automations based on detected sentiment.
Sentiment History
Track how customer sentiment changes over the conversation.
Common Use Cases
Frequently Asked Questions
How accurate is sentiment detection?
Our AI achieves 90%+ accuracy on standard support conversations.
Can I override detected sentiment?
Yes, agents can manually adjust sentiment if the AI misreads context.
Does it work in multiple languages?
Yes, sentiment analysis works across all major languages.
Ready to Try Sentiment Analysis?
Start your free trial and see how Sentiment Analysis can transform your support workflow.
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