Data-Driven Support Decisions
Track every metric that matters — response times, resolution rates, customer satisfaction, and agent performance. Export reports or build custom dashboards.
Why Teams Love Analytics & Reporting
Real-Time Visibility
See what's happening right now with live dashboards.
Performance Tracking
Measure individual and team metrics over time.
Identify Bottlenecks
Find where tickets get stuck and optimize workflows.
Executive Reporting
Generate reports for stakeholders automatically.
What You Can Do
Pre-Built Dashboards
Start with templates for common metrics.
Custom Reports
Build reports with any combination of filters and metrics.
Scheduled Exports
Receive reports via email on your schedule.
API Access
Pull data into your BI tools via REST API.
Common Use Cases
Frequently Asked Questions
What metrics are tracked?
Response time, resolution time, CSAT, ticket volume, SLA compliance, agent activity, and more.
Can I export raw data?
Yes, export to CSV or use the API to pull data into your own systems.
How far back does data go?
Analytics data is retained for your full subscription history.
Ready to Try Analytics & Reporting?
Start your free trial and see how Analytics & Reporting can transform your support workflow.
No credit card required · 14-day free trial · Cancel anytime