Returning a scooter without the original box

You can still return a scooter without its original box, but it's a lot more work on your end and usually a lot more expensive.

Packing, weighing, and measuring

You'll have to find a sturdy box big enough for the scooter and pack it yourself, with enough padding that it can't shift around. A UPS Store or local shipping center can sell you a box and pack it for you, usually for a fee.

Once it's packed, weigh the box and measure its length, width, and height, rounding up to the next inch.

Starting the return

Start the return in our return portal, choose "No, I'll pack it in my own box," and enter the box's weight and dimensions. The portal prices the return label from those numbers and shows you the return shipping cost before you submit. Once the return is approved, we'll email you the prepaid label.

If your order is past the 14-day return window, the portal won't accept it on its own. Contact Levy Support first. If we approve the return, we'll reopen the portal for your order for 14 days.

What it costs

Carriers charge by box size as well as weight, so a box that isn't the original usually costs much more to ship. For a scooter, that's often well over $100, about double what it costs in the original box. It's still cheaper than buying a label yourself. The UPS Store can charge close to $200 to ship a box this size.

The return shipping cost and the restocking fee come out of your refund. Items that arrive damaged may not be accepted, so the scooter has to be packed carefully. See our full return policy.

If your scooter has a defect

Because a return without the box is this much work and cost, when the scooter has a defect we usually recommend a warranty replacement instead. The return shipping cost and restocking fee don't apply to a warranty replacement. Contact Levy Support to start a warranty claim before you start a return.

Dealer exception (approved October 29, 2026)

This dealer policy applies to approved international wholesale inventory, Canadian dropship orders and covered dealer warranty shipments. It takes precedence over conflicting ordinary-return, retailer-return, international-repair and post-warranty shipping wording for those approved remedies. It does not extend warranty coverage or change unrelated retail policies. Wholesale inventory is final sale except covered warranty and transit-damage remedies. Freight is transportation, not an import surcharge. Legally required sales taxes on the sale remain separate from border import taxes, with applicable checkout collection and disclosure; the dealer remains responsible for retail sales-tax obligations.

For approved international inventory and Canadian dropships, the dealer pays the agreed product price plus quoted freight. Levy arranges and absorbs customs duties, import taxes, standard customs brokerage and clearance charges, and carrier advancement or disbursement fees, with no separate import-charge surcharge and no recipient import bill at delivery. Confirm destination, service, importer arrangement and carrier billing before accepting the order. Never convert an accepted shipment unilaterally to recipient-paid import charges. Do not call a route DDP until importer and clearance capability are verified.

The dealer warranty remains six months from shipment, with replacement components first or a replacement scooter when the fault cannot be isolated to a known component. The dealer mediates support and claims. Levy arranges and pays approved replacement-part or replacement-scooter outbound shipping and any return Levy requires, including applicable cross-border duties, import taxes, standard brokerage, clearance and carrier advancement or disbursement fees. Approved warranty remedies have no restocking fee or return-label charge, even when approved fulfillment occurs after the warranty period. Obtain Levy return authorization and follow packaging and carrier instructions; a direct customer return to Levy is permitted only when expressly authorized. Existing misuse, neglect, accident, modification and unauthorized-repair exclusions remain.

Ordinary discretionary dropship returns remain separate: the dealer must request the return within 14 days of customer delivery; 10% restocking for unused units in original packaging or 20% for ridden units, plus the return-label cost. Damaged or abnormally worn units are not accepted for discretionary returns. Refunds go to the dealer original payment method within 5 to 10 business days after inspection. Those timing, fee and condition requirements do not limit approved warranty or transit-damage remedies.

Dealer shipping, warranty and returns