How to remove a saved payment method in the Levy rental app

You can remove a saved payment card from your account in the Levy rental app. You do not need to add money to your wallet to remove a card when your wallet balance is $0.00.

Remove a card from Wallet

1. Open the Levy rental app and sign in to your account.

2. Open Wallet and scroll to the Payment Methods section.

3. Find the card you want to remove. Check the card brand and last four digits.

4. Tap Remove next to that card.

5. Tap Remove again in the confirmation message.

After removal succeeds, the card will no longer appear in your saved payment methods.

Another way to remove a card

Go to Profile, select Payment Methods, and tap the trash icon next to the card. Tap Remove in the confirmation message.

Why can’t I remove my card?

Negative wallet balance: You cannot remove your default payment method while your wallet balance is negative. Clear the outstanding wallet balance, then try again. A wallet balance of $0.00 or a positive balance does not prevent removal.

Active or paused ride: You cannot remove your only saved payment method while a ride is active or paused. End the ride before removing your last card. Pausing a ride does not end it.

Temporary error: If the app asks you to try again, wait a moment and retry. Check that your internet connection is working.

Still need help?

If your wallet shows $0.00, all your rides have ended, and you still cannot remove the card, contact support through Help & Support in the app. Include the error message and the last four digits of the card so we can investigate.