Levy Fleets Tool Access and Vehicle Eligibility FAQ

Who can use Levy Fleets ZK600 and Operator tool support?

Levy's tool access, configuration service and support are for current Levy Fleets customers using scooters or vehicles already onboarded to the Levy Fleets software platform. They cannot be used as a standalone Levy service for other vehicles. A compatible scooter, an APK download or a rider account does not establish an active fleet operator account. These guides describe Levy's supported use of Queclink's third-party Android tool.

Can I use this service with a vehicle that has not been onboarded?

No. The vehicle must already be onboarded to the Levy Fleets software platform before using our tool service. If you are not a current Levy Fleets customer or your vehicle has not been onboarded, Levy onboarding is required first. For independent use of the manufacturer's tool or a scooter managed by another software platform, contact the manufacturer or your existing software provider.

What should I confirm before asking for login or configuration help?

If we cannot already verify your account and vehicle, please confirm your fleet or business name, the email associated with your Levy Fleets account, and that the scooter is already onboarded to our software. Include its Levy vehicle number or IoT IMEI if available. We need to confirm eligibility before helping with tool credentials, password resets, Bluetooth settings, server configuration or device troubleshooting. A missing account match means more information is needed; it does not by itself prove that you are not a customer.

Why do the test username and test password not work in ZK600_Android_Manage_Tool?

Example or test login details should not be assumed to be valid. We cannot determine why a particular login failed without verified information. First confirm your current Levy Fleets account and that the scooter is already onboarded, using the details above. Levy does not offer standalone tool access or credential support for vehicles outside our platform. Please do not send passwords.

Does an onboarded scooter need to be online to receive help?

No. A scooter already onboarded to an active Levy Fleets account remains eligible for support when it is offline. Offline connectivity is different from a vehicle that has never been onboarded to our software.