How do I process a return?

Most Levy Electric returns can be started online in just a couple of minutes through our self-service return portal. Have your order number and the email address used on the order ready.

Start your return here: Levy Electric Return Portal. Enter your order number and email, select the item(s) you'd like to return and a reason, then submit. You'll receive a confirmation email, and once your return is approved we'll send you a return shipping label.

• Returns must be started within 14 days of delivery.

• Items must be unused and in their original packaging to qualify.

• Returns are subject to a 10% restocking fee (20% if the item has been used), plus the cost of return shipping.

• Purchases made through a third-party vendor (Amazon, Walmart, etc.) must be returned through that vendor instead of Levy Electric.

If your order is outside the return window, or you run into any trouble with the portal, just reply to this email or contact Levy Support and we'll be glad to help.

For our full return policy, please see here.

Cancelling after an order has shipped: our scooters and batteries are HAZMAT (lithium batteries) and cannot be rerouted once shipped. Either refuse the delivery (it returns to us automatically) or accept it and request a return label.

Dealer exception (approved October 29, 2026)

This dealer policy applies to approved international wholesale inventory, Canadian dropship orders and covered dealer warranty shipments. It takes precedence over conflicting ordinary-return, retailer-return, international-repair and post-warranty shipping wording for those approved remedies. It does not extend warranty coverage or change unrelated retail policies. Wholesale inventory is final sale except covered warranty and transit-damage remedies. Freight is transportation, not an import surcharge. Legally required sales taxes on the sale remain separate from border import taxes, with applicable checkout collection and disclosure; the dealer remains responsible for retail sales-tax obligations.

For approved international inventory and Canadian dropships, the dealer pays the agreed product price plus quoted freight. Levy arranges and absorbs customs duties, import taxes, standard customs brokerage and clearance charges, and carrier advancement or disbursement fees, with no separate import-charge surcharge and no recipient import bill at delivery. Confirm destination, service, importer arrangement and carrier billing before accepting the order. Never convert an accepted shipment unilaterally to recipient-paid import charges. Do not call a route DDP until importer and clearance capability are verified.

The dealer warranty remains six months from shipment, with replacement components first or a replacement scooter when the fault cannot be isolated to a known component. The dealer mediates support and claims. Levy arranges and pays approved replacement-part or replacement-scooter outbound shipping and any return Levy requires, including applicable cross-border duties, import taxes, standard brokerage, clearance and carrier advancement or disbursement fees. Approved warranty remedies have no restocking fee or return-label charge, even when approved fulfillment occurs after the warranty period. Obtain Levy return authorization and follow packaging and carrier instructions; a direct customer return to Levy is permitted only when expressly authorized. Existing misuse, neglect, accident, modification and unauthorized-repair exclusions remain.

Ordinary discretionary dropship returns remain separate: the dealer must request the return within 14 days of customer delivery; 10% restocking for unused units in original packaging or 20% for ridden units, plus the return-label cost. Damaged or abnormally worn units are not accepted for discretionary returns. Refunds go to the dealer original payment method within 5 to 10 business days after inspection. Those timing, fee and condition requirements do not limit approved warranty or transit-damage remedies.

Dealer shipping, warranty and returns