Warranty policy for Distributors

Warranty. Manufacturer warrants that the electric scooters will be free from defects in material and workmanship for a period of 6 months from the date of shipment. If a defect in material or workmanship arises within the Warranty period, the Manufacturer will provide replacement components to the distributor, or replace the unit if the issue is not isolated to any known components of the Products.  Manufacturer shall not be liable for any damages arising out of or in connection with the use or inability to use the electric scooters. This warranty does not cover defects or damage caused by misuse, neglect, accident, modification, or unauthorized repair by the Distributor or any third party. 

Post-Purchase Support. Manufacturer shall provide Distributor with reasonable post-purchase support, including technical assistance and training, in connection with the sale and distribution of the Products. Distributor shall be responsible for providing customer support to end-users of the electric scooters, including handling any warranty claims or customer complaints. Manufacturer shall provide Distributor with reasonable assistance in resolving any customer complaints or warranty claims. 

Components After Warranty Period. After the Warranty period, Manufacturer shall provide Distributor with components necessary to repair or maintain the electric scooters at Distributor's request and at Distributor's expense. The cost of such components will be provided at cost, with a rate of 28% off retail pricing, and shall be invoiced by Manufacturer to Distributor. Manufacturer shall use commercially reasonable efforts to provide such components within a reasonable time after Distributor's request. Manufacturer shall not be responsible for any defects or problems arising from the repair or maintenance of the electric scooters by Distributor or any third party after the Warranty period. Distributor shall be responsible for all costs associated with the repair or maintenance of the electric scooters after the Warranty period. 

Dealer exception (approved October 29, 2026)

This dealer policy applies to approved international wholesale inventory, Canadian dropship orders and covered dealer warranty shipments. It takes precedence over conflicting ordinary-return, retailer-return, international-repair and post-warranty shipping wording for those approved remedies. It does not extend warranty coverage or change unrelated retail policies. Wholesale inventory is final sale except covered warranty and transit-damage remedies. Freight is transportation, not an import surcharge. Legally required sales taxes on the sale remain separate from border import taxes, with applicable checkout collection and disclosure; the dealer remains responsible for retail sales-tax obligations.

For approved international inventory and Canadian dropships, the dealer pays the agreed product price plus quoted freight. Levy arranges and absorbs customs duties, import taxes, standard customs brokerage and clearance charges, and carrier advancement or disbursement fees, with no separate import-charge surcharge and no recipient import bill at delivery. Confirm destination, service, importer arrangement and carrier billing before accepting the order. Never convert an accepted shipment unilaterally to recipient-paid import charges. Do not call a route DDP until importer and clearance capability are verified.

The dealer warranty remains six months from shipment, with replacement components first or a replacement scooter when the fault cannot be isolated to a known component. The dealer mediates support and claims. Levy arranges and pays approved replacement-part or replacement-scooter outbound shipping and any return Levy requires, including applicable cross-border duties, import taxes, standard brokerage, clearance and carrier advancement or disbursement fees. Approved warranty remedies have no restocking fee or return-label charge, even when approved fulfillment occurs after the warranty period. Obtain Levy return authorization and follow packaging and carrier instructions; a direct customer return to Levy is permitted only when expressly authorized. Existing misuse, neglect, accident, modification and unauthorized-repair exclusions remain.

Ordinary discretionary dropship returns remain separate: the dealer must request the return within 14 days of customer delivery; 10% restocking for unused units in original packaging or 20% for ridden units, plus the return-label cost. Damaged or abnormally worn units are not accepted for discretionary returns. Refunds go to the dealer original payment method within 5 to 10 business days after inspection. Those timing, fee and condition requirements do not limit approved warranty or transit-damage remedies.

Dealer shipping, warranty and returns