Comparison Guide
Relay vs Zendesk
Relay vs Zendesk: AI-Native Help Desk at a Fraction of the Cost
Get enterprise features without the enterprise price tag
Feature Comparison
| Feature | Relay | Zendesk |
|---|---|---|
| Starting Price | $19/user/month | $55/agent/month |
| AI Features | Included in all plans | Advanced AI add-on required |
| Setup Time | 15 minutes | Days to weeks |
| Knowledge Base | Included with AI search | Separate product (Guide) |
| Learning Curve | Intuitive, minimal training | Steep, requires training |
Why Teams Switch from Zendesk to Relay
Here's what customers tell us when they migrate from Zendesk
70% lower cost for similar features
AI features included in every plan (no add-ons)
Set up in 15 minutes, not weeks
Modern, intuitive interface designed for speed
Transparent pricing with no hidden fees
Full Feature Breakdown
R
Relay
AI-Native Help Desk
$19/user/month
15-minute setup
8 AI features included
- AI ticket summaries
- Smart reply suggestions
- Sentiment analysis
- Priority prediction
- Knowledge base with AI search
- Native Shopify integration
- Multi-channel support
- Workflow automation
Z
Zendesk
Enterprise help desk with complex pricing
$55/agent/month
Complex setup
AI features extra cost
Pros:
- Extensive marketplace with 1000+ apps
- Strong enterprise features
- Comprehensive reporting
- Mature platform with proven track record
Cons:
- Expensive, especially for small teams
- Complex setup and configuration
- AI features cost extra
- Steep learning curve
Ready to Make the Switch?
Join teams who've switched from Zendesk to Relay and are handling support 3x faster with AI.
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