SMS + Relay
Support customers via text message
Add SMS as a support channel with Twilio integration. Receive and respond to text messages as tickets, perfect for mobile-first customers.
What You Can Do
Get Started in 10 minutes
Connect SMS to Relay with these simple steps
Connect Twilio Account
Enter your Twilio Account SID and Auth Token in the SMS integration settings.
Configure Phone Number
Add your Twilio phone number and set up the webhook URL for incoming messages.
Set Up Auto-Replies
Configure automatic responses for common scenarios like after-hours messages.
Why Connect SMS?
Reach Mobile Customers
Some customers prefer texting over email. Meet them on their preferred channel.
Higher Response Rates
SMS has 98% open rates compared to 20% for email.
Unified Inbox
Handle SMS alongside email, Slack, and other channels in one place.
Perfect For
Frequently Asked Questions
Do I need my own Twilio account?
Yes, you'll need a Twilio account with an SMS-enabled phone number. We use your Twilio credentials to send and receive messages.
Are there any additional costs?
Twilio charges per message sent/received (typically $0.0075/message). Relay doesn't add any markup to Twilio costs.
Can I send images via MMS?
Yes, both sending and receiving MMS images is supported through our Twilio integration.
Ready to Connect SMS?
Set up in 10 minutes and start delivering better support today.
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