The launcher app will ONLY work with scooters that have been purchased with Levy Fleets.
If Segway Max scooters are offline then the best way to connect with them is through the bluetooth access on Segways Launcher app.
Segway's Launcher app is available through the app store here.
Login for the app is with Levy's Platform Code (U20010) and a Username and password that is provided when you receive your Levy Fleet.
Once you are logged in to the app, the opening screen should show a 'Bluetooth' tile on the upper left hand part fo the screen. Selecting that tile will allow you to scan the QR code for a scooter to connect with. This will be the Segway QR code - not the one provided for Levy's rental app.
Once scanned, the app should take you to this scooter's menu with several options to control the selected scooter. From here, selecting any of the icons will allow you to do as titled - lock, unlock, power off, etc.