In the unfortunate circumstances that your package arrives broken or damaged, Levy will complete an internal investigation to determine the severity and cause of this issue and issue any replacement (parts) or reimbursements.
Broken or damaged items must be reported on delivery/upon opening the item. A photograph of the packaging will be required along with proof of any damage.
A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.
In most cases, Levy will provide a replacement part for any damaged components reported on arrival. Replacement scooters are issued only if the damage on the scooter is considered to be unfixable by Levy.
The customer is expected to ship back items that are received damaged. Levy will provide any necessary shipping labels to return damaged items.
Levy does not cover cosmetic damage (scratches, dents, etc.), packaging errors, or unsealed items. At our discretion, we may offer a 10-20% refund depending on the severity of the cosmetic damage.