We highly recommend being present for the delivery of your electric scooter. Levy will send real-time delivery updates via email and SMS (if enrolled) to notify you when your package will be arriving. If you are unable to be home or have your package received by a building staff, we recommend reaching out to the carrier to have your package held for pickup.
In the unfortunate circumstances that your package was lost or stolen after delivery, Levy will complete an internal investigation to determine the status of the order and issue any replacement/reimbursement. For all orders over $100, Levy require that a police report is filed within 7 days of the date the package shows as delivered by the carrier. Once filed, the customer will send Levy the police report PDF. Upon request, Levy can require additional documentation (e.g. proof of identity, address, notary, etc.).
If the customer input the correct address at checkout and the package was delivered to the wrong address, Levy considers this as stolen and we will replace the order on behalf of the customer.