Self-Service That Actually Works
Build a searchable help center that deflects tickets and empowers customers to find answers themselves. AI-powered search ensures they find the right article every time.
Why Teams Love Knowledge Base
Deflect Tickets Automatically
Customers find answers without creating tickets, reducing support volume by up to 40%.
24/7 Support Without Staff
Help center is always available, even when your team is offline.
Improve SEO
Public articles rank in search engines, driving organic traffic.
Train Your AI
Articles power AI reply suggestions for more accurate responses.
What You Can Do
AI-Powered Search
Semantic search understands intent, not just keywords.
Collections & Categories
Organize articles into logical groups for easy browsing.
Rich Media Support
Embed images, videos, code blocks, and more.
Custom Branding
Match your help center to your brand with custom themes.
Common Use Cases
Frequently Asked Questions
Can customers search articles from the widget?
Yes, the embedded widget includes a search bar that queries your knowledge base before creating a ticket.
Is the knowledge base public or private?
You control visibility. Articles can be public (SEO-indexed), private (logged-in users only), or internal (agents only).
Can I import existing documentation?
Yes, you can import from Markdown, HTML, or migrate from other help desk platforms.
Ready to Try Knowledge Base?
Start your free trial and see how Knowledge Base can transform your support workflow.
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